Blip.tv is a platform for web show creators to host and distribute videos for free. Since 2005, Blip.tv has grown rapidly from a business with only two users to a successful business with over 50,000 hosted shows and 96 million monthly views. This growth comes with new costs and responsibilities, including an influx in customer [...]
Are you a support desk agent who needs to access your help desk system from your mobile phone? Well, look no further because Zendesk, a web-based help desk software provider, just announced that they updated their Zendesk iPhone application with iOS 4 compatibility. Zendesk has a customizable customer support solution that is easy to integrate [...]
Help desk software maker Zendesk struck a deal with Twitter to let companies monitor tweets to connect with customers over customer service questions and concerns. Many businesses use Twitter, which has more than 100 million users, to see what their customers are saying about them. Employees have e-mailed tweets, the short message methods popularized by [...]
Zendesk, the on-demand help desk software maker, is raising their prices by over 300% for some plans. The help desk company sent the bad news to their customers via email recently which has left some with a bad taste in their mouths. Coincidentally, Zendesk reported crossing the 5k business customer mark right before their drastic [...]
Zendesk prides itself on being a help desk company that pushes the boundaries of help-desk technology, and earlier this month they added new functionality to their platform with an email marketing integration from Contactology. North Carolina-based Contactology offers email marketing and online surveying technologies, and the integration with Zendesk’s on-demand product will allow users to [...]
Today, social CRM provider BatchBlue announced an integration for their BatchBook product with Zendesk’s help desk platform. The integration targets small businesses, and the collaboration came from both vendors belonging to The Small Business Web association. The integration will allow BatchBook users to connect their contact database into Zendesk’s help desk ticket processing, which ultimately [...]