Help Desk Software » Technical Support http://www.help-desk.org Everything you need to know about Help Desk Software Sun, 05 Sep 2010 13:56:13 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 NTRglobal SaaS Solution Allows Remote Help Desk Supporthttp://www.help-desk.org/2008/08/27/ntrglobal-saas-solution-allows-remote-help-desk-support/ http://www.help-desk.org/2008/08/27/ntrglobal-saas-solution-allows-remote-help-desk-support/#comments Wed, 27 Aug 2008 22:15:09 +0000 George McDonald http://www.insidehelpdesk.com/?p=26 NTRglobal provides companies with much needed help desk support for overwhelmed companies. NTRglobal has built a SaaS Solution that allows tech support personnel to remotely provide help desk support. Remote help desk suppot allows tech support engineers to have full control over the customer’s equipment and allows tech support to be in control of the operation at all times, speeding up the process and eliminating mistakes. Rather than reading instructions to confused customers, Help Desk personnel can perform the tasks on their own and save customers the trouble and hassle of staying on the phone for long troubleshooting procedures.

This kind of support should provide a tremendous boost for companies that need to provide a lot of troubleshooting and technical support for its products. In implementing NTRglobal’s SaaS System, help desk support will be much more efficient and much easier to conduct. Simultaneously, customer service should improve dramatically as customers are saved the hassle of troubleshooting issues on their own.

For more information on this new software solution, you can read the full article found here.

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