Help Desk Software » SysAid http://www.help-desk.org Everything you need to know about Help Desk Software Sun, 05 Sep 2010 13:56:13 +0000 en hourly 1 http://wordpress.org/?v=3.0.1 SysAid Releases BlackBerry Helpdesk Apphttp://www.help-desk.org/2010/08/10/sysaid-releases-blackberry-helpdesk-app/ http://www.help-desk.org/2010/08/10/sysaid-releases-blackberry-helpdesk-app/#comments Tue, 10 Aug 2010 19:19:14 +0000 amiyahira http://www.help-desk.org/?p=551

Earlier this week, SysAid released its Helpdesk App for the BlackBerry. The mobile app is free to download from BlackBerry App World as part of SysAid’s IT Management Software system, and enables users to access the SysAid Helpdesk service remotely.

This follows SysAid’s previous release in June of a help desk iPhone app, and will soon be followed by a similar Android App. With these three releases, SysAid claims that it will be the only IT management solutions provider with mobile helpdesk solutions for each of the major smartphone platforms available today.

As listed on the BlackBerry app store, the SysAid Helpdesk app allows users to:

• View all service requests assigned to your team

• Create new service requests

• Easily filter the service request list per field to access the exact information you need

• Update the status, priority, urgency, due date, request user, and any other field in a service request

• Search for service requests via service request quick access or free search

• Customize the displayed fields in your helpdesk list

• View and manage your assets

• Easily navigate between views in an interface that’s specially designed for your mobile device

“BlackBerry and mobile computing technology has fundamentally altered the way that business is done around the world, allowing us to maximize efficiency whether we are in the office or on the road and we believe that IT managers should benefit from these advantages as well,” says Israel Lifshitz, founder and CEO of SysAid. “By packaging our software into a BlackBerry app, we are delivering significant value to our customers, who will be able to use this application to continue to deliver superior helpdesk support whether they are in the office, at home or on the go.”

The mobile helpdesk app is compatible with SysAid IT 7.0.05, the latest version of SysAid’s management solution.

This is part of a recent boom in mobile IT solutions released in response to recent smartphone popularity. In particular, mobile helpdesk solutions enable representatives to support customers at any time or location. A mobile workforce is becoming increasingly important and viable, and a mobile helpdesk will be an especially necessary aspect.

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]]> http://www.help-desk.org/2010/08/10/sysaid-releases-blackberry-helpdesk-app/feed/ 0 Helpdesk On-the-Gohttp://www.help-desk.org/2010/06/15/helpdesk-on-the-go/ http://www.help-desk.org/2010/06/15/helpdesk-on-the-go/#comments Tue, 15 Jun 2010 22:38:02 +0000 asnow http://www.insidehelpdesk.com/?p=87
SysAid Technologies, a leading customer service and helpdesk support company, released a new iPhone helpdesk application.  IT professionals can manage their helpdesk on the go.  The application can be customized and automated for maximum efficiency.
Users can update, view, filter, or create new service requests.  The helpdesk application includes reports and analysis, SysAid chat, Remote Control, Asset Management, helpdesk, and IT Benchmark.

SysAid Helpdesk App for iPhone

The new SysAid IT Mobile application is easy to use and best of all it is free!  It is convenient for IT managers because they can control and access their helpdesk while away from their office or computer.  This allows users to be more efficient and organized.
“Our new mobile application provides IT Professionals with both flexibility and convenience,” said Israel Lifshitz, the founder and CEO of SysAid. “By enabling IT managers to monitor and control their helpdesk while away from their actual desk, without compromising the level of service, we are allowing IT managers to maximize their performance capabilities and increase their productivity.”
Currently, this helpdesk application is available for the iPhone, iPad, and the  iPod Touch.  It will be available for the Android and Blackberries by the end of 2010.  Download the application on iTunes or search for it on your phone under the name “SysAid Helpdesk App.”

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]]> http://www.help-desk.org/2010/06/15/helpdesk-on-the-go/feed/ 0 SysAid Reports Record Growth in 2009, And More Than New 16,000 Deploymentshttp://www.help-desk.org/2009/12/17/sysaid-reports-record-growth-in-2009-and-more-than-new-16000-deployments/ http://www.help-desk.org/2009/12/17/sysaid-reports-record-growth-in-2009-and-more-than-new-16000-deployments/#comments Thu, 17 Dec 2009 23:09:23 +0000 aguerra http://www.insidehelpdesk.com/?p=64 Israeli help desk vendor SysAid drew attention earlier this month when they announced a live chat integration for help desk software, and today they announced that their customer growth in 2009 was 43% compared to that of 2008. The deployments referenced include not just the company’s help desk solutions, but also their customer service support (CSS) software. The total number of new organizations to deploy is a whopping 16,400, and the company itself has grown 40% over the year.

It’s really no wonder SysAid has experienced such a high growth rate: they’ve launched four new releases this year, and as their platform is web-based, it is more affordable than some of the clunkier, on-premise versions on the market.

Two of the company’s newest releases were internal help desk solutions: SysAid IT 6.0 and SysAid IT 6.5 The latter is the one we noted has the live chat integration, which allows technicians to handle more tickets at one time; it also included an IT benchmark module designed to measure and evaluate IT performance and compare it with other SysAid users globally. The other two major releases were of SysAid’s CSS solution.

Some of their customers are big names, like Xerox, Adobe, and Dunkin’ Donuts. It’ll be exciting to see what they roll out in 2010, for sure.

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]]> http://www.help-desk.org/2009/12/17/sysaid-reports-record-growth-in-2009-and-more-than-new-16000-deployments/feed/ 0 The Next Big Thing inIT Help Desk: Live Chathttp://www.help-desk.org/2009/12/11/the-next-big-thing-init-help-desk-live-chat/ http://www.help-desk.org/2009/12/11/the-next-big-thing-init-help-desk-live-chat/#comments Fri, 11 Dec 2009 19:09:17 +0000 aguerra http://www.insidehelpdesk.com/?p=63 The slow economy has left many IT departments having to “make do” with help-desk software investments that are becoming antiquated. Luckily, there are companies like the Israel-based help-desk software vendor SysAid, which recently launched integrated IT help desk live chat.

The latest version of their help desk platform, SysAid 6.5, will feature the live chat integration. This newest addition will help IT departments make their technology last longer, and more specifically, will help them manage the influx of inquiries via phone and email. SysAid surveyed customers globally, and found that a large percentage weren’t utilizing a live chat platform for their help desk needs. However, the vast majority of users are familiar with SMS services, so the integration allows IT technicians to support multiple channels and end users much more easily.

It is interesting that this solutions pretty much eliminates the need for phones in help desk, but an IDC research director notes that live chat capabilities are essential to any company offering a SaaS help desk solution. Having the ability to support five to six users at once—far more than can be helped via phone support—offers a great competitive advantage. SaaS help desk software is very young right now, but live chat integrations could be the innovation that helps it mature, and quickly.

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