Earlier this week, SysAid released its Helpdesk App for the BlackBerry. The mobile app is free to download from BlackBerry App World as part of SysAid’s IT Management Software system, and enables users to access the SysAid Helpdesk service remotely. This follows SysAid’s previous release in June of a help desk iPhone app, and will [...]
SysAid Technologies, a leading customer service and helpdesk support company, released a new iPhone helpdesk application. Â IT professionals can manage their helpdesk on the go. Â The application can be customized and automated for maximum efficiency. Users can update, view, filter, or create new service requests. Â The helpdesk application includes reports and analysis, SysAid chat, Remote [...]
Israeli help desk vendor SysAid drew attention earlier this month when they announced a live chat integration for help desk software, and today they announced that their customer growth in 2009 was 43% compared to that of 2008. The deployments referenced include not just the company’s help desk solutions, but also their customer service support [...]
The slow economy has left many IT departments having to “make do†with help-desk software investments that are becoming antiquated. Luckily, there are companies like the Israel-based help-desk software vendor SysAid, which recently launched integrated IT help desk live chat. The latest version of their help desk platform, SysAid 6.5, will feature the live chat [...]