Fowlers, a leading business in motorcycling, decided upon Numara Track-It! 9 to help manage its many operations. Fowlers was able to quickly and easily implement Numara-Track-It!. Although it is still relatively new, Fowlers expects to see a dramatic improvement in its operations from the use of Numara Track-It!. In providing support to over 100 users, [...]
Metsec, the largest cold roll steel-forming company in the UK, settled on Numara Software to provide its much need Service Desk Solution to upgrade Metsec’s existing help desk solution. Metsec has long been planning on upgrading its service management capabilities and will now push forward with Numara aiding in establishing their new upgraded service desk [...]
IT Service Management serves an integral part in the role of businesses as it encompasses many other critical aspects such as service desk and service management. Digital Fuel has created a product that will help service desks maintain service levels and improve the level of support and oversight of organizational procedures. Digital Fuel intends to [...]
Alloy Software has long been a provider of IT service management solutions for the manufacturing industry as they provide solutions that match well with the industry. Alloy Software has been successful for its ability to provide quality solutions at a low cost for its customers. In doing so, it has been able to maintain its [...]
DataSynapse announced that it will be working to integrate its service management solution to help provide support for VMware’s virtualization solutions. The integration of these two systems will help companies maintain their virtualized data centers, enabling companies to operate their IT infrastructures much more reliably and efficiently. DataSynapse FabricServer Software will be combined with VMware’s [...]
The Co-operative Group has decide to deploy FrontRange’s IT Service Management Solution (ITSM). The implementation of this new software should allow the Co-operative Group to provide better customer service at a lower cost. Frontrange’s solution stood out over other features due to its integration of Frontrange Voice. This allows the company to use Frontrange for [...]
Numara, a leader provider of help desk and service desk solutions, has been awarded for its help desk solution. Contactcenterworld.com has announced that Numara Software was voted for the Best in Class Award as well as the Best New Product Award. With these awards, Numara Software continues to show its excellence in the help desk software [...]
LiveTime Software, a leading Service Management and Help Desk Software Solution provider, released its new ITIL Service Management Software Solution. This virtual solution runs on Java and supports a variety of platforms including Sun xVM and VMware Virtualization platforms. This improved solution has improved its performance as well as decreased the necessary hardware required to [...]
Berkshire has recently gained Connecting for Health accreditation meaning it will be able to now handle any help desk incidents directly rather than through the national service desk. With the high number of help desk requests Berkshire receives, it was necessary for Berkshire to receive accreditation in order to efficiently handle all the problems. This [...]
Halliwells selected Supportworks ITSM from Hornbill, a service management solution which was the best fit for its service desk. Supportworks plays a major role as Halliwells support desk provides service desk support to over 1000 employees. Hornbill’s ITSM solution was a match for Halliwells. In comparing Hornbill’s ITSM solution to other solutions, Halliwell chose Hornbill [...]