Berkshire has recently gained Connecting for Health accreditation meaning it will be able to now handle any help desk incidents directly rather than through the national service desk. With the high number of help desk requests Berkshire receives, it was necessary for Berkshire to receive accreditation in order to efficiently handle all the problems. This [...]
Halliwells selected Supportworks ITSM from Hornbill, a service management solution which was the best fit for its service desk. Supportworks plays a major role as Halliwells support desk provides service desk support to over 1000 employees. Hornbill’s ITSM solution was a match for Halliwells. In comparing Hornbill’s ITSM solution to other solutions, Halliwell chose Hornbill [...]
Working can at times be very exciting and rewarding, but small IT problems can often lead to frustration and decreased motivation at work. Simple things such as broken printers, unstable internet connections, and improperly function computers can be an annoying nuisance. Choosing the right Help Desk solution could help solve many of these problems quickly [...]
TuringSMI will begin reselling some of SupportSoft’s products including its Business Service Management Solutions. TuringSMI can now offer customers complete and comprehensive solutions which increase Help Desk efficiency and decrease Help Desk costs. Combining Turing’s Service Management Solutions with SupportSoft’s Help Desk Technology will improve productivity as well as lower costs. This exciting partnership should prove [...]
Numara, a leading service management software provider, has announced that its Numara FootPrints 8 has received an award from Customer Interaction Solutions Magazine. Numara FootPrints 8 is a web help desk solution which allow companies to control the number of employees it chooses to hire and improve service desk efficiency. Numara Footprints 8 is recognized [...]
Warburtons, a baking company with over 2000 IT customers, has agreed to a deal with Atos to provide advice as well as Help Desk Support. Warburtons uses SAP to run many of its current business processes and can now turn to Atos for help and advice regarding those processes. Warburtons had previously used two different help desk [...]