Siemens has announced an upgrade of its OpenScape Contact Center. The Version 8 (V8) release will be available to the public on May 18th with virtualization from the server and client directions. The V8 upgrade will also be compatible on any device with a USB port, including netbooks and smartphones. The new virtualized servers allow [...]
LiveTime is a Leading Provider of IT Service Management and Help Desk Software. LiveTime hopes to establish a foothold within the Spanish Market as it signed a partnership with Spanish IT Consulting Company G2 Gobierno y Gestion de TI. G2 will resell LiveTime Service Manager and Help Desk in Spain. LiveTime hopes this partnership will [...]
GWI Software announced the release of its newest product, c.Support Version 8.0, which is a powerful web-based help desk solution geared for help desks of all types and sizes. c. Support 8.0 has a number of improvements and enhancements which should improve performance and allow support centers to be much more effective in what they [...]
Customer support continues to be critical to a company’s success. With the huge workload help desk departments usually handle, it can often be extremely frustrating for companies to deal with many issues. However, inaction on inefficient support processes can cause lost customers and lost revenue. To better handle customer support and lower support costs, businesses [...]
Past studies have tried to find out what help desks spend a majority of their time working on. With the huge number of calls help desk support departments receive, it may be surprising to find out what is the most common reason for the calls. With the wide range of sophisticated and technically complex tools [...]
Metsec, the largest cold roll steel-forming company in the UK, settled on Numara Software to provide its much need Service Desk Solution to upgrade Metsec’s existing help desk solution. Metsec has long been planning on upgrading its service management capabilities and will now push forward with Numara aiding in establishing their new upgraded service desk [...]
Beverage giant Pernod Ricard Pacific is known for its many famous brands all over the world such as Absolut Voda or Chivas Regal to name a few. With its evergrowing business, Pernod Ricard Pacific was looking for a way to efficiently streamline its help desk processes as well as automate many of its activities. As [...]
IT Service Management serves an integral part in the role of businesses as it encompasses many other critical aspects such as service desk and service management. Digital Fuel has created a product that will help service desks maintain service levels and improve the level of support and oversight of organizational procedures. Digital Fuel intends to [...]
Traditional IT Support sectors of the company were often known as IT Help Desk. However, some companies have chosen to rename their IT support sectors from Help Desks to Service Desk. The idea behind changing the name would be that the new name change would help promote a more service like attitude in these sectors [...]
Alloy Software has long been a provider of IT service management solutions for the manufacturing industry as they provide solutions that match well with the industry. Alloy Software has been successful for its ability to provide quality solutions at a low cost for its customers. In doing so, it has been able to maintain its [...]