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><channel><title>Help Desk Software &#187; Service Automation</title> <atom:link href="http://www.help-desk.org/tag/service-automation/feed/" rel="self" type="application/rss+xml" /><link>http://www.help-desk.org</link> <description>Everything you need to know about Help Desk Software</description> <lastBuildDate>Tue, 07 Sep 2010 19:43:09 +0000</lastBuildDate> <language>en</language> <sy:updatePeriod>hourly</sy:updatePeriod> <sy:updateFrequency>1</sy:updateFrequency> <generator>http://wordpress.org/?v=3.0.1</generator> <item><title>BMC Software &#8211; Still the Leading Provider Of Service Desk/Help Desk Solutions</title><link>http://www.help-desk.org/2008/07/11/bmc-software-still-the-leading-provider-of-service-deskhelp-desk-solutions/</link> <comments>http://www.help-desk.org/2008/07/11/bmc-software-still-the-leading-provider-of-service-deskhelp-desk-solutions/#comments</comments> <pubDate>Fri, 11 Jul 2008 21:17:59 +0000</pubDate> <dc:creator>George McDonald</dc:creator> <category><![CDATA[Service Desk]]></category> <category><![CDATA[Help Desk]]></category> <category><![CDATA[IT Help Desk]]></category> <category><![CDATA[IT Service Desk]]></category> <category><![CDATA[Service Automation]]></category><guid
isPermaLink="false">http://www.insidehelpdesk.com/?p=11</guid> <description><![CDATA[BMC Software continues to dominate the Help Desk / Service Desk market as it holds the top spot for the fifth consecutive year. This continued dominance can be attributed to their customer service as they value the input and questions of their customers. BMC Software will continue to look to grow and expand its dominance [...]]]></description> <content:encoded><![CDATA[<p>BMC Software continues to dominate the Help Desk / Service Desk market as it holds the top spot for the fifth consecutive year. This continued dominance can be attributed to their customer service as they value the input and questions of their customers.</p><p>BMC Software will continue to look to grow and expand its dominance of the Help Desk and Service Desk sector. BMC also holps to extend this success into other sectors as it looks to expand into other fields of business technology such as Service Automation. In recently acquiring BladeLogic, BMC Software hopes to be able to provide its customers with better solutions and continue to provide its companies with its excellent customer service.</p><p
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