IssueTrak Goes Mobile
Yesterday, IssueTrak, a help desk and customer support software provider, announced the release of IssueTrak Mobile. IssueTrak’s mobile application is compatible with most mobile operating systems, including Apple iPhone, Google Android, RIM Blackberry and Microsoft Windows Mobile. The mobile application will now allow help desk professionals to track issues while on the go.
With the rapid modernization of the business world, business professionals are in need of mobile applications to manage their business while away from their desks. Real-time access to important data is crucial. IssueTrak addressed these needs when developing the IssueTrak mobile app. Mobile users can monitor the help desk at all times, view the status of certain issues, assign tickets and more without a computer.
Hank Luhring, the CEO of IssueTrak, Inc., commented on the release of their mobile application. He said, “Issues occur 24/7. Support organizations need to respond quickly and take action immediately. With IssueTrak Mobile, field technicians, managers and end users alike can use their issue tracking system no matter where they are. Having mobile access makes any support or service organization more productive, able to provide a higher level of support and achieve greater customer satisfaction.”
IssueTrak Mobile has a simple user interface so users can quickly and easily access important information. Users can edit, assign, report, submit or close issues on the app. Users can also search within the application, access the knowledge base and synchronize data instantly and securely.
There is no installation necessary as deployment is immediate. IssueTrak mobile is available now. Read more about IssueTrak or its mobile application on IssueTrak’s website.
No commentsMobile Help Desk Software Now Available for the Iphone
As employees become more mobile, there is a need for software to help facilitate this mobility. Employees need to be in the loop at all the times of the day. Readily accessible company databases are necessary in order for companies to stay on top and in touch with what’s going on at the company. Although mobile solutions may seem like luxuries for many companies, there is a change trend towards mobility becoming more of a necessity.
In this struggling economy, the need to stay constantly in touch may be an issue of survival for many companies. As companies struggle to generate revenue to stay in business, holding on to existing customers becomes a high priority. To satisfy the needs of customers, companies may choose to switch to a 24/7 level of support in order to minimize the frustrations of their loyal customers. Failing to keep customers satisfied could lead to customers jumping ship to their rivals.
With new mobile help desk solutions for the Iphone, employees can easily handle many of the simple requests submitted from customers. Support tickets can be handled rather quickly with pre-defined responses and many more features. With the continued advances in technology of these mobile devices, more software solutions should become readily available for these “mini-computersâ€.
The future of mobile software solutions will definitely be a rapidly growing industry in the future. As companies look for employees to stay in touch with customer at all times of the day, mobile software solutions will help facilitate that. As a result, stronger customer support and improved customer service should help companies keep loyal customers happy
No commentsNumara Software Receives 2008 Product of the Year Award
Numara Software, a popular supplier of help desk solutions has announced that its popular product, Numara FootPrints 9, was awarded the 2008 Product of the Year Award from TMC. Numara FootPrints 9 is the latest release of its popular service desk management solution.
The newest version of Numara FootPrints provides a host of features to allow companies to run their service desks in compliance and more freely. The newest version provides support for an ITIL library while also providing the freedom for help desk technicians to work from remote locations. Its mobile help desk functionality provides employees the flexibility necessary to succeed in today’s fast paced world.
Numara is honored to receive this prestigious award for its Numara FootPrints Software solution. The award is in recognition of the high standards Numara places on its products. With its ease of use and practical features, Numara FootPrints should continue to be a popular choice among companies as it provides companies with the functionality companies look for.
For more information on Numara FootPrints 9, you can find the full article here.
No comments