Help Desk Software

Matrix42, a company providing client lifecycle and IT service management, announced a survey study of theirs concluded that 80% of companies would be deploying user-self-help portals for software requests and/or IT services.

The survey specifically asked participants whether their organization would allow end-users to begin Windows 7 migration themselves, through a self-help portal, and of the 126 participants, 101 answered in the affirmative. Self-help portals would offer companies cost savings, yet their deployment is currently not possible in Microsoft System Center Configuration Manager (SCCM).

Microsoft SCCM is typically employed for inventory, software distribution, and management of end nodes, but survey respondents suggested their IT departments need more flexibility and functionality. Martix42 announced survey results through a press release, and though their motivation in doing so is to hawk their IT-Commerce suite—which allows users to “redefine” how IT departments interact with their customers—the survey findings are still interesting.

Matrix42 was founded in 1992, and by technology standards is not a young company, and they seem to have carved a decent niche in the self-help portal market. We’re curious to see if they generate some serious competition this year with these kinds of surveys. Only time will tell!

Technorati Tags: Matrix42, Self-Help Portal, Surveys

IT service and management systems in the United States have just received a potentially game-changing competitor: Matrix42.

The German-based company is a market leader of fully integrated service management, and announced at the International Association of Information Technology Asset Managers conference last week that they will be expanding to the US. Matrix42 offers solutions for lifecycle management, business continuity management, IT cost allocation and security, and asset management, just to name a few, and they take pride in their efficient handling of business processes, like licensing and service requests. They are a member of the Asseco Group, which is one of Europe’s largest software companies, and their global network of channel and alliance partners includes heavyweights like Lufthansa, VMWare, and IBM.

US headquarters will be in Atlanta, Ga., and Shane Eliason will oversee operations there. In addition to their international clout, Matrix42 will be bringing an aggressive confidence to the ITSM market in America. They’ll be bringing a wide range of offerings that can efficiently support companies in their day-to-day IT management tasks, and Eliason is assured that Matrix42’s product strategy “has the potential to change the IT service and systems management market in the US.”

Technorati Tags: Expansions, IT Service Management, Matrix42