With government budgets continue to spiral out of control with excessive spending and poorly designed budgets, it has become necessary for local government to adopt cost saving measures. While governments are notoriously known for wasteful spending and inefficient allocation of resources, NYC hopes to change the public’s perception. NYC traditionally let each city department manage [...]
GWI Software provider learned that its c.Support Help Desk software platform was being used in an unusual way. The CDC was apparently using it to assist in tracking the H1N1 virus outbreak in the United States. Although the creators of the c.Support platform were surprised by this unusual case, they can’t say they’re surprised. c.Support [...]
Metsec, the largest cold roll steel-forming company in the UK, settled on Numara Software to provide its much need Service Desk Solution to upgrade Metsec’s existing help desk solution. Metsec has long been planning on upgrading its service management capabilities and will now push forward with Numara aiding in establishing their new upgraded service desk [...]
Traditional IT Support sectors of the company were often known as IT Help Desk. However, some companies have chosen to rename their IT support sectors from Help Desks to Service Desk. The idea behind changing the name would be that the new name change would help promote a more service like attitude in these sectors [...]
LogMeIn is a powerful software tool that allows someone to access a computer from anywhere on the globe. This software has allowed technicians and support professionals to provide quick and reliable support to customers that may need it. LogMeIn has recently anounced the release of a new tool which should benefit help desk and support [...]