BMC Software and Salesforce.com Fuel Adoption of Cloud-Based IT Management
Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments.
Salesforce.com is going to resell BMC ServiceDesk on Force.com to further accelerate momentum. BMC Software and Salesforce.com, the enterprise cloud computing company, announced their strategic alliance is fueling the adoption of cloud-based IT service management and Cloud 2 applications by IT departments.
Customers are rapidly adopting the BMC ServiceDesk on Force.com solution for IT service management (ITSM), an indication of the need among IT departments for cloud-computing apps that are collaborative and deliver access to data in real-time.
Further strengthening the strategic alliance between the two companies, salesforce.com is now reselling BMC ServiceDesk on Force.com to accelerate the momentum for Cloud 2 within IT departments.
Since its announcement, hundreds of companies have signed up for a free trial or demo of the cloud computing solution, BMC ServiceDesk, which will help them increase the value of IT operations and improve customer service without costly hardware or software. BMC has also secured new customer wins, including Allied Wireless Communications Corp and Lumen21.
As a cloud-based ITSM solution from two industry leaders like BMC and salesforce.com, the companies are confident that the pay-as-you-go pricing and lack of hardware or software costs will help reduce costs and improve service levels for their customers.
The BMC ServiceDesk on Force.com solution offers customers consolidated service desk, self-service and inventory management capabilities delivered on the Force.com platform. The addition of Chatter social capabilities in Force.com, such as real-time feeds, status updates and profiles will foster stronger collaboration within IT departments and with internal users.
No commentsDreamforce 09: BMC Joins The Force.com Cloud
Even though this year’s Dreamforce wasn’t as well attended as Oracle’s OpenWorld conference, the conference’s energy level, and the scope of their guests (from San Francisco mayor Gavin Newsom to former Secretary of State Colin Powell)—can’t help but lend to the excitement people are feeling about the rise of on-demand services. And yesterday, two IT management heavyweights announced their services would be available via Salesforce.com within the next year.
Salesforce has been hyping up the Force.com developer platform as a means of stepping outside their CRM categorization, and yesterday BMC and CA both announced they’ll soon be offering apps built on Force.com. CA is adding its Agile Planner to the platform, and BMC’s Service Desk Express will be sold, marketed, and available via Salesforce.com. The assumption here is that more companies will be able to partake of these services once they are set in the cloud.
The bigger message in terms of the IT management market is that this is a “back-office†sector that is moving toward SaaS. The CEOs of both BMC and CA were at the conference, and both declined to give pricing details, but the assumption is that these Force.com-based services will be available to those already subscribing to their IT management platforms. Demands for more cost-efficient productivity suites are rising across all technology segments, and this is proof that going forward, IT management vendors are going to need to offer cloud components (at least) to remain competitive.
No commentsGermany’s Matrix42 to Expand to The US
IT service and management systems in the United States have just received a potentially game-changing competitor: Matrix42.
The German-based company is a market leader of fully integrated service management, and announced at the International Association of Information Technology Asset Managers conference last week that they will be expanding to the US. Matrix42 offers solutions for lifecycle management, business continuity management, IT cost allocation and security, and asset management, just to name a few, and they take pride in their efficient handling of business processes, like licensing and service requests. They are a member of the Asseco Group, which is one of Europe’s largest software companies, and their global network of channel and alliance partners includes heavyweights like Lufthansa, VMWare, and IBM.
US headquarters will be in Atlanta, Ga., and Shane Eliason will oversee operations there. In addition to their international clout, Matrix42 will be bringing an aggressive confidence to the ITSM market in America. They’ll be bringing a wide range of offerings that can efficiently support companies in their day-to-day IT management tasks, and Eliason is assured that Matrix42’s product strategy “has the potential to change the IT service and systems management market in the US.â€
No commentsLiveTime Hopes to Expand Reach With Spanish Reseller Partnership
LiveTime is a Leading Provider of IT Service Management and Help Desk Software. LiveTime hopes to establish a foothold within the Spanish Market as it signed a partnership with Spanish IT Consulting Company G2 Gobierno y Gestion de TI. G2 will resell LiveTime Service Manager and Help Desk in Spain.
LiveTime hopes this partnership will expand its reach outside of its traditional target audience. In expanding to a Spanish Market, LiveTime hopes to fill a void it sees within the Spanish market. G2 also is extremely excited about this new partnership. With LiveTimes focus on simplicity and functionality, G2 sees great promise with LiveTime’s Help Desk Solution within the Spanish Marketplace.
LiveTime and G2 are hopeful for a long and successful partnership between the two companies. With a similar commitment to the service management industry, LiveTime and G2 looks to be a strong partnership that will enable LiveTime to succeed within the Spanish marketplace.
No commentsGovernment Streamlines its Service Desk
With technology continuing to improve, the opportunity to improve upon existing inefficient operations is now easier than ever. Not only are companies looking to optimize their operations, governments are buying into the trend too. With the vast array of help desk offerings now available, governments can now benefit by selecting software packages that can best benefit their operations.
Kent County is a recent example of a government agency looking towards technology to improve upon its operations. In implementing its new ITSM software from Hornbill, the support staff are now able to efficiently handle requests and provide quick service. Through its detailed selection process, Kent County was able to settle upon HornBill due to its ease of use.
Hornbill has shown it’s capable of handling complex requests which makes conducting tasks much easier for employees. This allows the County to handle more requests due to the faster response times. As the County continues with its implementation, it hopes to capitalize on other features that have yet to be introduced into their systems. WIth the new features, Kent County is looking to see how it can improve even more upon its existing operations.
For more information on Kent County’s implementation process and its experience with Hornbill ITSM, you can read the full article found here.
No commentsAlloy Software Assists in The Setup of Service Desk Operations
Alloy Software has long been a provider of IT service management solutions for the manufacturing industry as they provide solutions that match well with the industry. Alloy Software has been successful for its ability to provide quality solutions at a low cost for its customers. In doing so, it has been able to maintain its popularity in the manufacturing industry.
Alloy has provided manufacturing companies with IT service management solutions which provide comprehensive support and management tools that allow companies to easily manage all their service desk needs. In doing so, companies are able to be more productive and efficient in providing quality service and excellent service care.
Alloy Naviagator and Alloy Discovery are both very popular tools that help IT departments run their operations smoothly. In providing quality help desk support, regular business processes are able to proceed problem free. This in turn leads to better control over business processes and less downtime which greatly benefits a business’ bottom line.
For more information on Alloy Software and what it can provide your company, the full article can be found here.
No commentsDataSynapse Integrates its Service Management Solution With VmWare
DataSynapse announced that it will be working to integrate its service management solution to help provide support for VMware’s virtualization solutions. The integration of these two systems will help companies maintain their virtualized data centers, enabling companies to operate their IT infrastructures much more reliably and efficiently.
DataSynapse FabricServer Software will be combined with VMware’s VMotion technology. In doing so, this should allow companies to improve the service of their virtual applications at a lower cost. This should help companies be more efficient by providing a much more stable virtual environment and allowing business processes to proceed smoothly with limited interruptions. DataSynapse should also help automate many business processes including service level management which should help improve overall performance.
The partnership between DataSynapse and VMware should be great news for IT companies that rely on virtualization software. This integration is an example of the future of the business software industry. As companies continue to innovate and cooperate amongst themselves, these continued advancements in business technology will be made enabling companies that rely on business software to conduct business much more efficiently than before.
For more information on the integration of DataSynapse and VMWare, you can read the full article here. Â
No commentsFrontRange helps Consolidate Service at the Cooperative Group
The Co-operative Group has decide to deploy FrontRange’s IT Service Management Solution (ITSM). The implementation of this new software should allow the Co-operative Group to provide better customer service at a lower cost.
Frontrange’s solution stood out over other features due to its integration of Frontrange Voice. This allows the company to use Frontrange for a variety of its business needs. In Consolidating a variety of systems, ITSM costs should decrease as business performance should improve. In addition, many processes will now be automated as Frontrange is able to provide a variety of new features that will help speed up business processes as well as maintain accuracy.
The integration of both service management and the voice solutions should allow The Co-operative Group to streamline its businesses processes without suffering from increased costs and lower quality. In addition, the consolidation of their Help Desks should increase efficiency and maximize the use of thei resources.
No comments