Help Desk Software

Beverage giant Pernod Ricard Pacific is known for its many famous brands all over the world such as Absolut Voda or Chivas Regal to name a few. With its evergrowing business, Pernod Ricard Pacific was looking for a way to efficiently streamline its help desk processes as well as automate many of its activities. As the number of help desk support tickets continued to increase, Pernod Ricard felt it was only appropriate to begin looking for a solution to improve its service desk capabilities.

Pernod Ricard settled on BMC Software IT Service Desk to help solve its help desk support problems. Prior to implementation of BMC Software, Pernod Ricard faced many issues associated with its ancient help desk system. Now, with BMC Service Desk, Pernod Ricard has improved its response times and simultaneously improved customer satisfaction. Also, new monitoring capabilities make it much easier for Pernod Ricard to track and monitor its services.

For more information on BMC Software’s IT Service Desk, you can read the full article found here.

 

Technorati Tags: BMC Software, Help Desk, Help Desk Support, IT Service Desk, Service Desk

BMC Software continues to dominate the Help Desk / Service Desk market as it holds the top spot for the fifth consecutive year. This continued dominance can be attributed to their customer service as they value the input and questions of their customers.

BMC Software will continue to look to grow and expand its dominance of the Help Desk and Service Desk sector. BMC also holps to extend this success into other sectors as it looks to expand into other fields of business technology such as Service Automation. In recently acquiring BladeLogic, BMC Software hopes to be able to provide its customers with better solutions and continue to provide its companies with its excellent customer service.

Technorati Tags: Help Desk, IT Help Desk, IT Service Desk, Service Automation, Service Desk