Toyota Chooses Heat for its Service and Support
Toyota Financial Services is one of the leading vehicle finance corporations in the world. With hundreds of staff and offices found all over the world, Toyota began to feel the effects on its IT help desk. With over 200 calls and emails a day, TFS had to find a way to run its help desk more efficiently and solve issues ina more productive way.
Issues which plagued the help desk ranged from issues with the company website to internal issues within the company’s systems. Toyota felt it was time to be able to find a help desk system that would be able to support its staff while also being able to track performance through reporting and analytics tools. Boosting its help desk productivity was a key goal for Toyota in being able to provide better customer service.
After reviewing a number of different help desk options, Toyota decided on FrontRange’s Heat service desk package. Heat’s customizability as well as its recording features make it a very convenient system for Toyota. Rather than doing simple administrative tasks such as recording and logging phone calls, help desk staff now have the time to attack the root of problems by working on the issue itself.
Toyota has been impressed with HEAT’s functionality and usability as it provides many tools that simplify the support process for its help desk employees. HEAT provides the staff with accountability as performance is easily monitored through a variety of reports and other tools.
For more information on this successful implementation, you can read the full article here.
No commentsBMC Software – Still the Leading Provider Of Service Desk/Help Desk Solutions
BMC Software continues to dominate the Help Desk / Service Desk market as it holds the top spot for the fifth consecutive year. This continued dominance can be attributed to their customer service as they value the input and questions of their customers.
BMC Software will continue to look to grow and expand its dominance of the Help Desk and Service Desk sector. BMC also holps to extend this success into other sectors as it looks to expand into other fields of business technology such as Service Automation. In recently acquiring BladeLogic, BMC Software hopes to be able to provide its customers with better solutions and continue to provide its companies with its excellent customer service.
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