GWI Software provider learned that its c.Support Help Desk software platform was being used in an unusual way. The CDC was apparently using it to assist in tracking the H1N1 virus outbreak in the United States. Although the creators of the c.Support platform were surprised by this unusual case, they can’t say they’re surprised. c.Support [...]
Help Desk systems have played important roles in maintaining and providing high levels of customer service. With expanding companies offering more complex products, the need to provide quick and efficient customer support is now becoming more essential than before. SecureData, a company that provides information security, was a company who had recently been looking to [...]
FrontRange recently released the newest version of its popular help desk software, HEAT. Its newest version, Heat 9.0, features an advanced web interface which improves productivity and increases worker efficiency. This allows companies to maximize the work they get from their workers. With new tools such as tabbed browsing and message centers, it should greatly [...]
Help Desk calls significantly drain a company’s resources by tying up employees while also simultaneously using company resources. With a huge influx of help desk calls, companies quickly become bogged down and service levels begin to suffer. When more complex calls come in, more resources need to be spent in order to resolve the problem. [...]
Past studies have tried to find out what help desks spend a majority of their time working on. With the huge number of calls help desk support departments receive, it may be surprising to find out what is the most common reason for the calls. With the wide range of sophisticated and technically complex tools [...]
Numara Software has been a leader in IT Service Management solutions for a variety of different industries. Numara Software continues to add to its customer base as it announces the addition of thousands of educational organizations to its customer family. Despite the economic downturn, Numara Software is doing better than ever, with a 20% increase in [...]
Metsec, the largest cold roll steel-forming company in the UK, settled on Numara Software to provide its much need Service Desk Solution to upgrade Metsec’s existing help desk solution. Metsec has long been planning on upgrading its service management capabilities and will now push forward with Numara aiding in establishing their new upgraded service desk [...]
Beverage giant Pernod Ricard Pacific is known for its many famous brands all over the world such as Absolut Voda or Chivas Regal to name a few. With its evergrowing business, Pernod Ricard Pacific was looking for a way to efficiently streamline its help desk processes as well as automate many of its activities. As [...]
As companies turn to more technologically advanced infrastructures, the need for IT support is increasing. Companies are looking to expand their IT Support staff as more problems arise and more technical support is needed to fix many small issues and bugs that come up. It is reported that a majority of companies will maintain their [...]
Traditional IT Support sectors of the company were often known as IT Help Desk. However, some companies have chosen to rename their IT support sectors from Help Desks to Service Desk. The idea behind changing the name would be that the new name change would help promote a more service like attitude in these sectors [...]