Could you do more with less? Over the last year, companies are finding that, yes, you can actually do more workforce function with less employees. In part, this is due to the large increase of cloud-based help desk processing, HR management software, and the implementation of social media and online training. With the latent state [...]
Blip.tv is a platform for web show creators to host and distribute videos for free. Since 2005, Blip.tv has grown rapidly from a business with only two users to a successful business with over 50,000 hosted shows and 96 million monthly views. This growth comes with new costs and responsibilities, including an influx in customer [...]
Are you a support desk agent who needs to access your help desk system from your mobile phone? Well, look no further because Zendesk, a web-based help desk software provider, just announced that they updated their Zendesk iPhone application with iOS 4 compatibility. Zendesk has a customizable customer support solution that is easy to integrate [...]
Help desk software is a necessary improvement in customer support. Service that relies on direct phone contact is inefficient and unpleasant. Effort is wasted when call representatives must handle a multitude of questions without prior information, in a process repeated with each customer. Any information sought by caller support is done after the fact, through [...]
Siemens has announced an upgrade of its OpenScape Contact Center. The Version 8 (V8) release will be available to the public on May 18th with virtualization from the server and client directions. The V8 upgrade will also be compatible on any device with a USB port, including netbooks and smartphones. The new virtualized servers allow [...]
Web Help Desk announced its recent integration capabilities with Microsoft products. This new integration should be a benefit to both Web Help Desk and Microsoft users as it provides automated updates from Microsoft’s software database to the Web Help Desk Software. The simple integration between the two should help reduce the costs for many companies [...]
Fowlers, a leading business in motorcycling, decided upon Numara Track-It! 9 to help manage its many operations. Fowlers was able to quickly and easily implement Numara-Track-It!. Although it is still relatively new, Fowlers expects to see a dramatic improvement in its operations from the use of Numara Track-It!. In providing support to over 100 users, [...]
Kayako, a leading vendor of help desk and CRM software is providing its full line of help desk software solutions for charities and open-source projects for free! Kayako’s commitment to social responsibility and helping others has helped them decide to make this very generous offer. With the use of Kayako Help Desk software, charities can [...]
LiveTime is a Leading Provider of IT Service Management and Help Desk Software. LiveTime hopes to establish a foothold within the Spanish Market as it signed a partnership with Spanish IT Consulting Company G2 Gobierno y Gestion de TI. G2 will resell LiveTime Service Manager and Help Desk in Spain. LiveTime hopes this partnership will [...]
With government budgets continue to spiral out of control with excessive spending and poorly designed budgets, it has become necessary for local government to adopt cost saving measures. While governments are notoriously known for wasteful spending and inefficient allocation of resources, NYC hopes to change the public’s perception. NYC traditionally let each city department manage [...]