ITIL Knowledge is increasingly becoming a staple of help desk agents. As the need for help desk support increases, help desk agents are becoming better trained and more educated on their respective topics. This enables companies to become more efficient as a better trained staff provides users and customers with better and quicker service. The [...]
Help Desks have been recognized as the IT support for companies as they provide technical support on issues that range from very simple to very complex issues. However, with the recent advances in technology, the number of help desk requests have risen dramatically. Although many of these inquiries may be reasonable questions, there has been [...]
Micromain has released its Help Desk Solution which works to assist staff in help desk inquiries. This software will help your help desk staff perform various tasks quickly and efficiently. Some features this help desk tool supports are: email responses, telephone responses, and more. This Help Desk software tries to make handling help desk requests [...]
Working can at times be very exciting and rewarding, but small IT problems can often lead to frustration and decreased motivation at work. Simple things such as broken printers, unstable internet connections, and improperly function computers can be an annoying nuisance. Choosing the right Help Desk solution could help solve many of these problems quickly [...]
Warburtons, a baking company with over 2000 IT customers, has agreed to a deal with Atos to provide advice as well as Help Desk Support. Warburtons uses SAP to run many of its current business processes and can now turn to Atos for help and advice regarding those processes. Warburtons had previously used two different help desk [...]