GWI Software provider learned that its c.Support Help Desk software platform was being used in an unusual way. The CDC was apparently using it to assist in tracking the H1N1 virus outbreak in the United States. Although the creators of the c.Support platform were surprised by this unusual case, they can’t say they’re surprised. c.Support [...]
Toyota Financial Services is one of the leading vehicle finance corporations in the world. With hundreds of staff and offices found all over the world, Toyota began to feel the effects on its IT help desk. With over 200 calls and emails a day, TFS had to find a way to run its help desk [...]
Help Desk calls significantly drain a company’s resources by tying up employees while also simultaneously using company resources. With a huge influx of help desk calls, companies quickly become bogged down and service levels begin to suffer. When more complex calls come in, more resources need to be spent in order to resolve the problem. [...]
Past studies have tried to find out what help desks spend a majority of their time working on. With the huge number of calls help desk support departments receive, it may be surprising to find out what is the most common reason for the calls. With the wide range of sophisticated and technically complex tools [...]
Beverage giant Pernod Ricard Pacific is known for its many famous brands all over the world such as Absolut Voda or Chivas Regal to name a few. With its evergrowing business, Pernod Ricard Pacific was looking for a way to efficiently streamline its help desk processes as well as automate many of its activities. As [...]
As companies turn to more technologically advanced infrastructures, the need for IT support is increasing. Companies are looking to expand their IT Support staff as more problems arise and more technical support is needed to fix many small issues and bugs that come up. It is reported that a majority of companies will maintain their [...]
NTRglobal provides companies with much needed help desk support for overwhelmed companies. NTRglobal has built a SaaS Solution that allows tech support personnel to remotely provide help desk support. Remote help desk suppot allows tech support engineers to have full control over the customer’s equipment and allows tech support to be in control of the [...]
Resource Dynamics continues to improve its help desk offering as it announced the release of a new version of its help desk solution which should provider companies with better features to help improve customer service. Some features include a tele-support help desk which allows agents to track inquiries in addition to a number of powerful [...]
LogMeIn is a powerful software tool that allows someone to access a computer from anywhere on the globe. This software has allowed technicians and support professionals to provide quick and reliable support to customers that may need it. LogMeIn has recently anounced the release of a new tool which should benefit help desk and support [...]
As Help Desk providers continue to innovate and provide comprehensive help desk solutions for its customers, new features are constantly released by various help desk companies as they strive to provide the newest and most up to date features on the help desk market today. Recently, Vision Help Desk Solution, provided companies with a new [...]