Zendesk, the on-demand help desk software maker, is raising their prices by over 300% for some plans. The help desk company sent the bad news to their customers via email recently which has left some with a bad taste in their mouths. Coincidentally, Zendesk reported crossing the 5k business customer mark right before their drastic [...]
Help Desk staff often deal with a number of simple issues on a daily basis. Many of these problems can often be taken care of within minutes. However, many times it may take double or triple the amount of time to actually complete resolve the situation. A typical call from an employee to a help [...]
SharePointHQ has announced the release of its new Help Desk Solution, SharePoint Help Desk solution. This help desk solution will allow business who currently use other Sharepoint products to also have a help desk application without having to search through other vendors for a product that matches. SharePointHQ Help Desk offers a fully integrated Help [...]
Introduction of ITIL processes has helped lower the amount of help desk calls received at Your Homes NewCastle, a Housing Group Company. Calls to its help desk have been reduced by one-third after the release of its new service desk. This has been mainly attributed to the fact that ITIL has helped decrease the calls [...]