Could you do more with less? Over the last year, companies are finding that, yes, you can actually do more workforce function with less employees. In part, this is due to the large increase of cloud-based help desk processing, HR management software, and the implementation of social media and online training. With the latent state [...]
The many features of help desk software deliver tangible benefits to your company that can help you manage your enterprise better. Help desk software will benefit your entire business, from users to help desk staff to management. Benefits to end users include having a common reference point to call and report issues. This will give [...]
Enterprise systems management software developer Quest Software Inc announced yesterday its managed services platform, PacketTrap MSP, is now available with Live Virtual Help Desk, a ‘Live’ Help Desk/Network Operations Center support service for Managed Service Providers. According to the company, the new service allows the MSP a to delegate the general support calls while maintaining [...]
Help desk software maker Zendesk struck a deal with Twitter to let companies monitor tweets to connect with customers over customer service questions and concerns. Many businesses use Twitter, which has more than 100 million users, to see what their customers are saying about them. Employees have e-mailed tweets, the short message methods popularized by [...]
Help desk software is a necessary improvement in customer support. Service that relies on direct phone contact is inefficient and unpleasant. Effort is wasted when call representatives must handle a multitude of questions without prior information, in a process repeated with each customer. Any information sought by caller support is done after the fact, through [...]
Zendesk, the on-demand help desk software maker, is raising their prices by over 300% for some plans. The help desk company sent the bad news to their customers via email recently which has left some with a bad taste in their mouths. Coincidentally, Zendesk reported crossing the 5k business customer mark right before their drastic [...]
Help Desk staff often deal with a number of simple issues on a daily basis. Many of these problems can often be taken care of within minutes. However, many times it may take double or triple the amount of time to actually complete resolve the situation. A typical call from an employee to a help [...]
The many advances in technology have led to an increased use of business software platforms as companies look to capitalize on the many benefits associated with the use of business software. However, smaller businesses continue to have trouble finding solutions that are appropriate for them. With many of the help desk providers developing solutions geared [...]
Web Help Desk has continued to be a leading provider of help desk software for a number of industries in the past few years. Prior to all the new technological innovations such as Cloud Computing or SaaS, Web Help Desk was providing companies with its award winning help desk software platform. Web Help Desk has [...]
GWI Software announced the release of its newest product, c.Support Version 8.0, which is a powerful web-based help desk solution geared for help desks of all types and sizes. c. Support 8.0 has a number of improvements and enhancements which should improve performance and allow support centers to be much more effective in what they [...]