Seems refocusing on ITSM software is boding well for FrontRange, as FrontRange Customer Service Management received a 2009 Product of the Year Award this January. The award was given by Customer Interaction Solutions magazine, which is published by the Technology Market Corporation (TMC). Considering FrontRange’s mission to optimize customer interactions, they were highly pleased with the award.

Whether the ninth iteration of FrontRange Discovery is as pleasing remains to be seen, but surely it’s a deftly crafted update and a product of their reconcentrated efforts. Discovery 9 allows users a multi-faceted approach to network management, and they now also have the ability to automatically detect and then audit virtual assets, from servers to desktops to thin client applications. The underlying objective during development was to help users efficiently maintain their virtual assets—something many companies want to do, but fail.

One interesting tidbit to come out of the Discovery 9 press release: FrontRange is repositioning as the “Swiss Army knife” software company—with the ability to offer varied solutions for myriad issues. With that in mind, we’re curious to see what other multi-function tools they add.

Technorati Tags: Awards, FrontRange, FrontRange Customer Service Management, FrontRange Discovery