BMC Software and Salesforce.com Fuel Adoption of Cloud-Based IT Management
Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments.
Salesforce.com is going to resell BMC ServiceDesk on Force.com to further accelerate momentum. BMC Software and Salesforce.com, the enterprise cloud computing company, announced their strategic alliance is fueling the adoption of cloud-based IT service management and Cloud 2 applications by IT departments.
Customers are rapidly adopting the BMC ServiceDesk on Force.com solution for IT service management (ITSM), an indication of the need among IT departments for cloud-computing apps that are collaborative and deliver access to data in real-time.
Further strengthening the strategic alliance between the two companies, salesforce.com is now reselling BMC ServiceDesk on Force.com to accelerate the momentum for Cloud 2 within IT departments.
Since its announcement, hundreds of companies have signed up for a free trial or demo of the cloud computing solution, BMC ServiceDesk, which will help them increase the value of IT operations and improve customer service without costly hardware or software. BMC has also secured new customer wins, including Allied Wireless Communications Corp and Lumen21.
As a cloud-based ITSM solution from two industry leaders like BMC and salesforce.com, the companies are confident that the pay-as-you-go pricing and lack of hardware or software costs will help reduce costs and improve service levels for their customers.
The BMC ServiceDesk on Force.com solution offers customers consolidated service desk, self-service and inventory management capabilities delivered on the Force.com platform. The addition of Chatter social capabilities in Force.com, such as real-time feeds, status updates and profiles will foster stronger collaboration within IT departments and with internal users.
3 commentsDreamforce 09: BMC Joins The Force.com Cloud
Even though this year’s Dreamforce wasn’t as well attended as Oracle’s OpenWorld conference, the conference’s energy level, and the scope of their guests (from San Francisco mayor Gavin Newsom to former Secretary of State Colin Powell)—can’t help but lend to the excitement people are feeling about the rise of on-demand services. And yesterday, two IT management heavyweights announced their services would be available via Salesforce.com within the next year.
Salesforce has been hyping up the Force.com developer platform as a means of stepping outside their CRM categorization, and yesterday BMC and CA both announced they’ll soon be offering apps built on Force.com. CA is adding its Agile Planner to the platform, and BMC’s Service Desk Express will be sold, marketed, and available via Salesforce.com. The assumption here is that more companies will be able to partake of these services once they are set in the cloud.
The bigger message in terms of the IT management market is that this is a “back-office†sector that is moving toward SaaS. The CEOs of both BMC and CA were at the conference, and both declined to give pricing details, but the assumption is that these Force.com-based services will be available to those already subscribing to their IT management platforms. Demands for more cost-efficient productivity suites are rising across all technology segments, and this is proof that going forward, IT management vendors are going to need to offer cloud components (at least) to remain competitive.
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