With government budgets continue to spiral out of control with excessive spending and poorly designed budgets, it has become necessary for local government to adopt cost saving measures. While governments are notoriously known for wasteful spending and inefficient allocation of resources, NYC hopes to change the public’s perception. NYC traditionally let each city department manage [...]
Toyota Financial Services is one of the leading vehicle finance corporations in the world. With hundreds of staff and offices found all over the world, Toyota began to feel the effects on its IT help desk. With over 200 calls and emails a day, TFS had to find a way to run its help desk [...]
Traditional IT Support sectors of the company were often known as IT Help Desk. However, some companies have chosen to rename their IT support sectors from Help Desks to Service Desk. The idea behind changing the name would be that the new name change would help promote a more service like attitude in these sectors [...]
NTRglobal provides companies with much needed help desk support for overwhelmed companies. NTRglobal has built a SaaS Solution that allows tech support personnel to remotely provide help desk support. Remote help desk suppot allows tech support engineers to have full control over the customer’s equipment and allows tech support to be in control of the [...]