BMC Software and Salesforce.com Fuel Adoption of Cloud-Based IT Management
Business thrives when IT runs smarter, faster and stronger. That’s why the most demanding IT organizations in the world rely on BMC Software across both distributed and mainframe environments.
Salesforce.com is going to resell BMC ServiceDesk on Force.com to further accelerate momentum. BMC Software and Salesforce.com, the enterprise cloud computing company, announced their strategic alliance is fueling the adoption of cloud-based IT service management and Cloud 2 applications by IT departments.
Customers are rapidly adopting the BMC ServiceDesk on Force.com solution for IT service management (ITSM), an indication of the need among IT departments for cloud-computing apps that are collaborative and deliver access to data in real-time.
Further strengthening the strategic alliance between the two companies, salesforce.com is now reselling BMC ServiceDesk on Force.com to accelerate the momentum for Cloud 2 within IT departments.
Since its announcement, hundreds of companies have signed up for a free trial or demo of the cloud computing solution, BMC ServiceDesk, which will help them increase the value of IT operations and improve customer service without costly hardware or software. BMC has also secured new customer wins, including Allied Wireless Communications Corp and Lumen21.
As a cloud-based ITSM solution from two industry leaders like BMC and salesforce.com, the companies are confident that the pay-as-you-go pricing and lack of hardware or software costs will help reduce costs and improve service levels for their customers.
The BMC ServiceDesk on Force.com solution offers customers consolidated service desk, self-service and inventory management capabilities delivered on the Force.com platform. The addition of Chatter social capabilities in Force.com, such as real-time feeds, status updates and profiles will foster stronger collaboration within IT departments and with internal users.
3 commentsITSM Software on the iPhone
The iPhone and the iPad are the hot items on the software platform for companies. Software companies must stay on top of the trends to stay relevant among their competition. Therefore, its no surprise that even Help Desk Software is making its way onto the beloved Apple products.
Aeroprise and BMC have teamed up to launch an ITSM service that is iPhone compatible. Aeroprise is a mobile solutions provider, based in Mountain View, California. BMC is an ITSM application vendor, based in Texas.
The help desk is now available on the iPhone thanks to BMC Remedy and Aeroprise. With mobile access, users can view and modify trouble tickets and change approvals while working on an issue remotely. ITSM on the iPhone will help yield more timely service and happier customers. BMC Remedy users will also enjoy access to the BMC Remedy ITSM system anytime, anywhere.
BMC Remedy gives field technicians the ability to analyze data in real-time and gives executives the ability to manage service performance and approve of change orders remotely. The help desk software for the iPhone is designed to optimize productivity and efficiency.
BMC Remedy software will also give users the ability to download, modify, reassign and search incident change records from the iPhone platform. Another great benefit is that the ITSM software will be accessible on the iPad and iTouch as well. The BMC Aeroprise software for the iPhone deploys quickly with mobile features like always on, two-way alerts, end-user personalization, smart menus, ticket conflict resolution, attachments and signature capture.
No commentsDreamforce 09: BMC Joins The Force.com Cloud
Even though this year’s Dreamforce wasn’t as well attended as Oracle’s OpenWorld conference, the conference’s energy level, and the scope of their guests (from San Francisco mayor Gavin Newsom to former Secretary of State Colin Powell)—can’t help but lend to the excitement people are feeling about the rise of on-demand services. And yesterday, two IT management heavyweights announced their services would be available via Salesforce.com within the next year.
Salesforce has been hyping up the Force.com developer platform as a means of stepping outside their CRM categorization, and yesterday BMC and CA both announced they’ll soon be offering apps built on Force.com. CA is adding its Agile Planner to the platform, and BMC’s Service Desk Express will be sold, marketed, and available via Salesforce.com. The assumption here is that more companies will be able to partake of these services once they are set in the cloud.
The bigger message in terms of the IT management market is that this is a “back-office†sector that is moving toward SaaS. The CEOs of both BMC and CA were at the conference, and both declined to give pricing details, but the assumption is that these Force.com-based services will be available to those already subscribing to their IT management platforms. Demands for more cost-efficient productivity suites are rising across all technology segments, and this is proof that going forward, IT management vendors are going to need to offer cloud components (at least) to remain competitive.
No commentsBMC Software Helps Beverage Giant Overhaul its Service Desk
Beverage giant Pernod Ricard Pacific is known for its many famous brands all over the world such as Absolut Voda or Chivas Regal to name a few. With its evergrowing business, Pernod Ricard Pacific was looking for a way to efficiently streamline its help desk processes as well as automate many of its activities. As the number of help desk support tickets continued to increase, Pernod Ricard felt it was only appropriate to begin looking for a solution to improve its service desk capabilities.
Pernod Ricard settled on BMC Software IT Service Desk to help solve its help desk support problems. Prior to implementation of BMC Software, Pernod Ricard faced many issues associated with its ancient help desk system. Now, with BMC Service Desk, Pernod Ricard has improved its response times and simultaneously improved customer satisfaction. Also, new monitoring capabilities make it much easier for Pernod Ricard to track and monitor its services.
For more information on BMC Software’s IT Service Desk, you can read the full article found here.
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