SysAid was formed in 2002 by Israel Lifshitz. His vision was to provide simple software solutions that were cost effective, while also boasting first class features. SysAid currently serves over 60,000 customers in a wide variety of industries. SysAid enjoys a high customer retention rate due to their ability to deliver first rate software products.

SysAid offers a complete web-based IT Help Desk Software with the capabilities to automate your service desk, control your hardware and software management and implement effective systems monitoring. SysAid’s help desk software is simple, yet rich in functionality, to give you a solution that will help you resolve all your issues quickly and securely.

SysAid Help Desk Key Features

• Routing Rules that allow you to specify how service requests should be directed, based on category, urgency, or other predefined topics. Also allows you to pick which administrator, queue, or support group to send service requests

• Escalation Rules that create a set of criteria to determine how a service request should be handled, for example by urgency or due date

• Priorities are managed with a visual alert system that keeps you instantly informed of the priority of every service request in your list

• Quick List Templates can be easily created to quickly enter service requests for common issues. The templates pre-populate service requests with predefined information to save you time

• Admin groups are controlled with customizable permissions and defined support levels to easily track the maximum support level that each service request reaches

• Build up your Knowledge Base by automatically adding all resolved service request solutions as Knowledge Base items and maximize the shared knowledge of the IT department to find the best solution as quickly as possible

• Save all end user correspondence regarding a specific issue to gain access to a full history of the service request’s life-cycle, saving time and increasing customer satisfaction

• Allow end users to submit service requests through a variety of channels, including an end-user web portal, email, web forms, within your company’s website, and through live online chat

• View all the details of the attached assets related to a particular service request. Likewise, view the full service request history for every asset

• Enable effective user management with a single click to see a user’s profile and service history

• Link a service request to a configuration item in your CMDB to view the business impact a service request could have on your organization

• Assign a service request to a task or project and allow task notifications to open service requests to see all the exact details you specify

SysAid Help Desk Technology
SysAid’s Help Desk software is delivered as a web-based software or as a SaaS module. These flexible options are available so that customers can decide which deployment model suits them best.

Select SysAid Customers:
Coca-Cola, McDonalds, Cisco Systems, Johnson & Johnson, Lufthansa, 20th Century FOX, BDO, Siemens, DKNY, Novartis