Formed in 2006, Spiceworks provides system management and help desk software to millions of IT professionals. Spiceworks is dedicated to simplifying the IT environment with applications that help IT professionals manage their day-to-day duties better.

The Spiceworks IT Desktop is the company’s feature product and is built with a single, easy-to-use interface that is available in a variety of languages. Features include Network Inventory, Help Desk, Mapping, Reporting, Monitoring, and Troubleshooting to allow you to effectively manage your IT environment. And best of all, Spiceworks is a free product, ideal for small and midsized businesses that do not have the overhead to implement a costly and complicated system.

Spiceworks Key Features

Network Inventory

• Keeps track of all your hardware, software, and other assets either locally or across multiple networks via HTTPS

• Offers completely customizable agent-free scans to manage IP-based devises on your network

• Tracks licenses, number of installations, and product keys to ensure you are always in compliance

• Manages all assets, everything from mobile phones to office furniture, without the use of agents

IT Help Desk

• Manages daily projects and user requests from a single interface

• Allows you to customize how you organize tickets and creates a ticket with just a single click of your mouse

• Sets rule-based actions based on the criteria you choose, automatically setting due dates, assigning tickets, setting priorities and more

• Customizes a user IT portal to include your company’s brand and information such as maintenance schedules, knowledge articles, and more

Network Monitoring

• Facilitates the detection, diagnosis, and troubleshooting of issues that could disrupt your network

• Provides detailed and customizable charts to monitor your SQL servers

• Sends email alerts about potential issues and displays real-time windows performance monitors

• Identifies PCS and servers with low disk space, unwanted software, antivirus updates, offline servers and more aspects of your IT environment

Mapping

• Automatically generates a layout of your network elements and how they interrelate

• Displays how much bandwidth each device in your network consumes

• Identifies network “hotspots” where the bandwidth is most consumed by users and devices

• Allows you to see how your layer-3 devices are connected

Reporting

• Provides 20 ready-to-use reports to use and share that include the IT information of your company

• Creates custom reports, such as advanced SQL reports, that show your data on a granular level, on a simple interface

• Exports reports to PDF and Excel

• Allows you to exchange report templates with other Spiceworks users

Troubleshooting

• Helps you quickly identify the cause of a problem and resolve it

• Displays a timeline of all changes in your network

• Allows you to view traceroutes to identify the flow of data

• Identifies when a server is running out of capacity

Select Spiceworks Customers
Coleman Computer Services, LLC, Decton, Inc., Gray Manufacturing Company, Endura Products Corp, Casablanca Fan Company, Encompass Medical Group, GFI Consulting, Unifund CCR Partners, Energy Services Company, Fort Maier Homes