Soffront offers two types of help desk solutions, Customer Help Desk and Employee Help Desk. Customer Help Desk is made to help companies manage their customers and their support tickets while Employee Help Desk is designed to manage IT support inquiries to help internal operations.
Soffront Help Desk products are geared to mid-size companies and is made to help increase customer satisfaction while reducing support costs.
Soffront Helpdesk Software Key Features:
- Soffront Employee Portal: helps centralize a company’s employee views into key metrics and reports, allows for asset and helpdesk tracking that can be integrated with accounting, ERP or other critical applications, provides employees with 24/7 access to support, helps reduce the workload for the support team while increasing helpdesk efficiency.
- Soffront Employee Support: companies can configure Soffront Employee Support to work with their current workflow. Support team members can view the complete incident details and other system information. Support Managers can reassign incidents to help balance the overall workload.
- Soffront Knowledge Management: helps reduce repetitive tasks of a support team and helps users to find answers on their own which also helps employees resolve their own issues. Is easily integrated with Soffront Employee Support.
- Integrated Asset Management: helps companies manage their asset portfolio, assets can be tagged to keep track of key information like life expectancy, current value, maintenance dates and other key information. With the additional module, Soffront IT Asset Auditing, companies can automatically discover IT assets in the network and generate configuration information.
- Automatic Escalation and Notification: companies can configure rules to escalate issues that stay in the same stage of the resolution process. Automatic email notifications can be set up to send notifications of status changes, updates, or milestones in the workflow process.
Soffront Asset Management:
- Find and Track Assets: assets can be tagged to allow companies to know where it is at all times and who is using it. IT assets can be automatically located and provides a complete audit of local systems. Computers on the network can be excluded from the audit list to provide companies with precise auditing of departments, regions or by other groups.
- See a Complete Picture: Soffront Asset Management is made to provide companies a clear view of their assets. This helps companies make more informed decisions about deploying equipment, procurement and the real cost of a project. Companies can introduce asset management procedures to improve equipment reliability, reduce operating costs, increase asset utilization and other processes.
- Enhance Asset Maintenance: helps companies schedule services to keep all assets properly maintained while also helping companies view maintenance history as well as how an equipment failures impact the company. Also helps companies track warranty obligations, vendor agreements and prevent missing expiration dates.
Soffront Customer Portal:
- Strengthen Customer Loyalty: allows customers to view their important information including transaction history, place orders, payments, update their account and contact information and view quotes.
- Multiple Applications in One Place: various Soffront CRM applications can be integrated into the customer portal as gadgets.
- Deliver 24/7 Service Online: helps improve customer satisfaction by letting customers manage tickets 24/7.
- Role Based Delivery of Applications: allows the gadgets that appear in the customer portal to be customized based on their role in the transaction.
- Service Through Multiple Channels: prvides comprehensive service through self service, live web chat, voice chat and email support. Customers can check status and leave comments without any real attention from employees.
- Information Driven Marketing: helps companies leverage a 360 degree view of customers with unified CRM data base using the internal facing features of Soffront CRM products. Information collected by Soffront Sales, Soffront Marketing and Soffront Support can be used to enhance the customer experience.
- Configurable Layout: Companies can choose the layout of the portal and decide which application gadgets will be in the portal.
Soffront Email Response Key Features:
- Comprehensive Reporting: includes reporting tools to provide companies with reports on all email interaction with customers as well as tickets created via email.
- Respond to Emails Automatically: the system can search an integrated knowledge base based on the incoming email’s content and include hyperlinks to relevant knowledge base articles in the automatic response.
- Route Emails Automatically: emails can be automatically route emails to agents based on a set of rules defined by such criteria as agent skill level, support queue, customer time zone, customer history and more.
- Intelligent Response Management: helps create a continuous email threads by tying in agent responses to the original ticket.
Soffront Analytics for Support Key Features:
- Allows companies to create reports without a lot of technical knowhow while also providing dashboards to provide instant snapshots of KPIs.
Soffront Mobile CRM:
- Provides companies access to real-time information through mobile devices and includes Soffront BlackBerry, Soffront PDA, Soffront Laptop and Soffront WAP.
Select Soffront Customers:
HitSoftware, Sand Technologies, redemtech, Iverson, Ternion Corporation, Oil & Gas Information Systems Inc.
SofFront Help Desk Vendor Profile
Soffront offers two types of help desk solutions, Customer Help Desk and Employee Help Desk. Customer Help Desk is made to help companies mage their customers and their support tickets while Employee Help Desk is designed to manage IT support inquiries to help internal operations.
Soffront Help Desk products are geared to mid-size companies and is made to help increase customer satisfaction while reducing support costs.
Soffront Helpdesk Software Key Features:
Soffront Employee Portal: helps centralize a company’s employee views into key metrics and reports, allows for asset and helpdesk tracking that can be integrated with accounting, ERP or other critical applications, provides employees with 24/7 access to support, helps reduce the workload for the support team while increasing helpdesk efficiency.
Soffront Employee Support:companies can configure Soffront Employee Support to work with their current workflow. Support team members can view the complete incident details and other system information. Support Managers can reassign incidents to help balance the overall workload.
Soffront Knowledge Management:helps reduce repetitive tasks of a support team and helps users to find answers on their own which also helps employees resolve their own issues.Is easily integrated with Soffront Employee Support.
Integrated Asset Management: helps companies manage their asset portfolio, assets can be tagged to keep track of key information like life expectancy, current value, maintenance dates and other key information.With the additional module, Soffront IT Asset Auditing, companies can automatically discover IT assets in the network and generate configuration information.
Automatic Escalation and Notification: companies can configure rules to escalate issues that stay in the same stage of the resolution process. Automatic email notifications can be set up to send notifications of status changes, updates, or milestones in the workflow process.
Soffront Asset Management:
Find and Track Assets: assets can be tagged to allow companies to know where it is at all times and who is using it. IT assets can be automatically located and provides a complete audit of local systems. Computers on the network can be excluded from the audit list to provide companies with precise auditing of departments, regions or by other groups.
See a Complete Picture: Soffront Asset Management is made to provide companies a clear view oftheir assets.This helps companies make more informed decisions about deploying equipment, procurement and the real cost of a project.Companies can introduce asset management procedures to improve equipment reliability, reduce operating costs, increase asset utilization and other processes.
Enhance Asset Maintenance:helps companies schedule services to keep all assets properly maintained while also helping companies view maintenance history as well as how an equipment failures impact the company.Also helps companies track warranty obligations, vendor agreements and prevent missing expiration dates.
Soffront Customer Portal:
Strengthen Customer Loyalty: allows customers to view their important information including transaction history, place orders, payments, update their account and contact information and view quotes.
Multiple Applications in One Place:various Soffront CRM applications can be integrated into the customer portal as gadgets.
Deliver 24/7 Service Online: helps improve customer satisfaction by letting customers manage tickets 24/7.
Role Based Delivery of Applications: allows the gadgets that appear in the customer portal to be customized based on their role in the transaction.
Service Through Multiple Channels: prvides comprehensive service through self service, liveweb chat, voice chat and email support. Customers can check status and leave comments without any real attention from employees.
Information Driven Marketing: helps companies leverage a 360 degree view of customers with unified CRM data base using the internal facing features of Soffront CRM products. Information collected by Soffront Sales, Soffront Marketing and Soffront Support can be used to enhance the customer experience.
Configurable Layout: Companies can choose the layout of the portal and decide which application gadgets will be in the portal.
Soffront Email Response Key Features:
Comprehensive Reporting: includes reporting tools to provide companies with reports on all email interaction with customers as well as tickets created via email.
Respond to Emails Automatically: the system can search an integrated knowledge base based on the incoming email’s content and include hyperlinks to relevant knowledge base articles in the automatic response.
Route EmailsAutomatically: emails can be automatically route emails to agents based on a set of rules defined by such criteria as agent skill level, support queue, customer time zone, customer history and more.
Intelligent Response Management: helps create a continuous email threads by tying in agent responses to the original ticket.
Soffront Analytics for Support Key Features:
Allows companies to create reports without a lot of technical knowhow while also providing dashboards to provide instant snapshots of KPIs.
Soffront Mobile CRM:
Provides companies access to real-time information through mobile devices and includes Soffront BlackBerry, Soffront PDA, Soffront Laptop and Soffront WAP.
Select Soffront Customers:
HitSoftware, Sand Technologies, redemtech, Iverson, Ternion Corporation, Oil & Gas Information Systems Inc.
SofFront Help Desk Vendor Profile
Soffront offers two types of help desk solutions, Customer Help Desk and Employee Help Desk. Customer Help Desk is made to help companies mage their customers and their support tickets while Employee Help Desk is designed to manage IT support inquiries to help internal operations.
Soffront Help Desk products are geared to mid-size companies and is made to help increase customer satisfaction while reducing support costs.
Soffront Helpdesk Software Key Features:
Soffront Employee Portal: helps centralize a company’s employee views into key metrics and reports, allows for asset and helpdesk tracking that can be integrated with accounting, ERP or other critical applications, provides employees with 24/7 access to support, helps reduce the workload for the support team while increasing helpdesk efficiency.
Soffront Employee Support:companies can configure Soffront Employee Support to work with their current workflow. Support team members can view the complete incident details and other system information. Support Managers can reassign incidents to help balance the overall workload.
Soffront Knowledge Management:helps reduce repetitive tasks of a support team and helps users to find answers on their own which also helps employees resolve their own issues.Is easily integrated with Soffront Employee Support.
Integrated Asset Management: helps companies manage their asset portfolio, assets can be tagged to keep track of key information like life expectancy, current value, maintenance dates and other key information.With the additional module, Soffront IT Asset Auditing, companies can automatically discover IT assets in the network and generate configuration information.
Automatic Escalation and Notification: companies can configure rules to escalate issues that stay in the same stage of the resolution process. Automatic email notifications can be set up to send notifications of status changes, updates, or milestones in the workflow process.
Soffront Asset Management:
Find and Track Assets: assets can be tagged to allow companies to know where it is at all times and who is using it. IT assets can be automatically located and provides a complete audit of local systems. Computers on the network can be excluded from the audit list to provide companies with precise auditing of departments, regions or by other groups.
See a Complete Picture: Soffront Asset Management is made to provide companies a clear view oftheir assets.This helps companies make more informed decisions about deploying equipment, procurement and the real cost of a project.Companies can introduce asset management procedures to improve equipment reliability, reduce operating costs, increase asset utilization and other processes.
Enhance Asset Maintenance:helps companies schedule services to keep all assets properly maintained while also helping companies view maintenance history as well as how an equipment failures impact the company.Also helps companies track warranty obligations, vendor agreements and prevent missing expiration dates.
Soffront Customer Portal:
Strengthen Customer Loyalty: allows customers to view their important information including transaction history, place orders, payments, update their account and contact information and view quotes.
Multiple Applications in One Place:various Soffront CRM applications can be integrated into the customer portal as gadgets.
Deliver 24/7 Service Online: helps improve customer satisfaction by letting customers manage tickets 24/7.
Role Based Delivery of Applications: allows the gadgets that appear in the customer portal to be customized based on their role in the transaction.
Service Through Multiple Channels: prvides comprehensive service through self service, liveweb chat, voice chat and email support. Customers can check status and leave comments without any real attention from employees.
Information Driven Marketing: helps companies leverage a 360 degree view of customers with unified CRM data base using the internal facing features of Soffront CRM products. Information collected by Soffront Sales, Soffront Marketing and Soffront Support can be used to enhance the customer experience.
Configurable Layout: Companies can choose the layout of the portal and decide which application gadgets will be in the portal.
Soffront Email Response Key Features:
Comprehensive Reporting: includes reporting tools to provide companies with reports on all email interaction with customers as well as tickets created via email.
Respond to Emails Automatically: the system can search an integrated knowledge base based on the incoming email’s content and include hyperlinks to relevant knowledge base articles in the automatic response.
Route EmailsAutomatically: emails can be automatically route emails to agents based on a set of rules defined by such criteria as agent skill level, support queue, customer time zone, customer history and more.
Intelligent Response Management: helps create a continuous email threads by tying in agent responses to the original ticket.
Soffront Analytics for Support Key Features:
Allows companies to create reports without a lot of technical knowhow while also providing dashboards to provide instant snapshots of KPIs.
Soffront Mobile CRM:
Provides companies access to real-time information through mobile devices and includes Soffront BlackBerry, Soffront PDA, Soffront Laptop and Soffront WAP.
Select Soffront Customers:
HitSoftware, Sand Technologies, redemtech, Iverson, Ternion Corporation, Oil & Gas Information Systems Inc.
SofFront Help Desk Vendor Profile
Soffront offers two types of help desk solutions, Customer Help Desk and Employee Help Desk. Customer Help Desk is made to help companies mage their customers and their support tickets while Employee Help Desk is designed to manage IT support inquiries to help internal operations.
Soffront Help Desk products are geared to mid-size companies and is made to help increase customer satisfaction while reducing support costs.
Soffront Helpdesk Software Key Features:
Soffront Employee Portal: helps centralize a company’s employee views into key metrics and reports, allows for asset and helpdesk tracking that can be integrated with accounting, ERP or other critical applications, provides employees with 24/7 access to support, helps reduce the workload for the support team while increasing helpdesk efficiency.
Soffront Employee Support:companies can configure Soffront Employee Support to work with their current workflow. Support team members can view the complete incident details and other system information. Support Managers can reassign incidents to help balance the overall workload.
Soffront Knowledge Management:helps reduce repetitive tasks of a support team and helps users to find answers on their own which also helps employees resolve their own issues.Is easily integrated with Soffront Employee Support.
Integrated Asset Management: helps companies manage their asset portfolio, assets can be tagged to keep track of key information like life expectancy, current value, maintenance dates and other key information.With the additional module, Soffront IT Asset Auditing, companies can automatically discover IT assets in the network and generate configuration information.
Automatic Escalation and Notification: companies can configure rules to escalate issues that stay in the same stage of the resolution process. Automatic email notifications can be set up to send notifications of status changes, updates, or milestones in the workflow process.
Soffront Asset Management:
Find and Track Assets: assets can be tagged to allow companies to know where it is at all times and who is using it. IT assets can be automatically located and provides a complete audit of local systems. Computers on the network can be excluded from the audit list to provide companies with precise auditing of departments, regions or by other groups.
See a Complete Picture: Soffront Asset Management is made to provide companies a clear view oftheir assets.This helps companies make more informed decisions about deploying equipment, procurement and the real cost of a project.Companies can introduce asset management procedures to improve equipment reliability, reduce operating costs, increase asset utilization and other processes.
Enhance Asset Maintenance:helps companies schedule services to keep all assets properly maintained while also helping companies view maintenance history as well as how an equipment failures impact the company.Also helps companies track warranty obligations, vendor agreements and prevent missing expiration dates.
Soffront Customer Portal:
Strengthen Customer Loyalty: allows customers to view their important information including transaction history, place orders, payments, update their account and contact information and view quotes.
Multiple Applications in One Place:various Soffront CRM applications can be integrated into the customer portal as gadgets.
Deliver 24/7 Service Online: helps improve customer satisfaction by letting customers manage tickets 24/7.
Role Based Delivery of Applications: allows the gadgets that appear in the customer portal to be customized based on their role in the transaction.
Service Through Multiple Channels: prvides comprehensive service through self service, liveweb chat, voice chat and email support. Customers can check status and leave comments without any real attention from employees.
Information Driven Marketing: helps companies leverage a 360 degree view of customers with unified CRM data base using the internal facing features of Soffront CRM products. Information collected by Soffront Sales, Soffront Marketing and Soffront Support can be used to enhance the customer experience.
Configurable Layout: Companies can choose the layout of the portal and decide which application gadgets will be in the portal.
Soffront Email Response Key Features:
Comprehensive Reporting: includes reporting tools to provide companies with reports on all email interaction with customers as well as tickets created via email.
Respond to Emails Automatically: the system can search an integrated knowledge base based on the incoming email’s content and include hyperlinks to relevant knowledge base articles in the automatic response.
Route EmailsAutomatically: emails can be automatically route emails to agents based on a set of rules defined by such criteria as agent skill level, support queue, customer time zone, customer history and more.
Intelligent Response Management: helps create a continuous email threads by tying in agent responses to the original ticket.
Soffront Analytics for Support Key Features:
Allows companies to create reports without a lot of technical knowhow while also providing dashboards to provide instant snapshots of KPIs.
Soffront Mobile CRM:
Provides companies access to real-time information through mobile devices and includes Soffront BlackBerry, Soffront PDA, Soffront Laptop and Soffront WAP.
Select Soffront Customers:
HitSoftware, Sand Technologies, redemtech, Iverson, Ternion Corporation, Oil & Gas Information Systems Inc.
SofFront Help Desk Vendor Profile
Soffront offers two types of help desk solutions, Customer Help Desk and Employee Help Desk. Customer Help Desk is made to help companies mage their customers and their support tickets while Employee Help Desk is designed to manage IT support inquiries to help internal operations.
Soffront Help Desk products are geared to mid-size companies and is made to help increase customer satisfaction while reducing support costs.
Soffront Helpdesk Software Key Features:
Soffront Employee Portal: helps centralize a company’s employee views into key metrics and reports, allows for asset and helpdesk tracking that can be integrated with accounting, ERP or other critical applications, provides employees with 24/7 access to support, helps reduce the workload for the support team while increasing helpdesk efficiency.
Soffront Employee Support:companies can configure Soffront Employee Support to work with their current workflow. Support team members can view the complete incident details and other system information. Support Managers can reassign incidents to help balance the overall workload.
Soffront Knowledge Management:helps reduce repetitive tasks of a support team and helps users to find answers on their own which also helps employees resolve their own issues.Is easily integrated with Soffront Employee Support.
Integrated Asset Management: helps companies manage their asset portfolio, assets can be tagged to keep track of key information like life expectancy, current value, maintenance dates and other key information.With the additional module, Soffront IT Asset Auditing, companies can automatically discover IT assets in the network and generate configuration information.
Automatic Escalation and Notification: companies can configure rules to escalate issues that stay in the same stage of the resolution process. Automatic email notifications can be set up to send notifications of status changes, updates, or milestones in the workflow process.
Soffront Asset Management:
Find and Track Assets: assets can be tagged to allow companies to know where it is at all times and who is using it. IT assets can be automatically located and provides a complete audit of local systems. Computers on the network can be excluded from the audit list to provide companies with precise auditing of departments, regions or by other groups.
See a Complete Picture: Soffront Asset Management is made to provide companies a clear view oftheir assets.This helps companies make more informed decisions about deploying equipment, procurement and the real cost of a project.Companies can introduce asset management procedures to improve equipment reliability, reduce operating costs, increase asset utilization and other processes.
Enhance Asset Maintenance:helps companies schedule services to keep all assets properly maintained while also helping companies view maintenance history as well as how an equipment failures impact the company.Also helps companies track warranty obligations, vendor agreements and prevent missing expiration dates.
Soffront Customer Portal:
Strengthen Customer Loyalty: allows customers to view their important information including transaction history, place orders, payments, update their account and contact information and view quotes.
Multiple Applications in One Place:various Soffront CRM applications can be integrated into the customer portal as gadgets.
Deliver 24/7 Service Online: helps improve customer satisfaction by letting customers manage tickets 24/7.
Role Based Delivery of Applications: allows the gadgets that appear in the customer portal to be customized based on their role in the transaction.
Service Through Multiple Channels: prvides comprehensive service through self service, liveweb chat, voice chat and email support. Customers can check status and leave comments without any real attention from employees.
Information Driven Marketing: helps companies leverage a 360 degree view of customers with unified CRM data base using the internal facing features of Soffront CRM products. Information collected by Soffront Sales, Soffront Marketing and Soffront Support can be used to enhance the customer experience.
Configurable Layout: Companies can choose the layout of the portal and decide which application gadgets will be in the portal.
Soffront Email Response Key Features:
Comprehensive Reporting: includes reporting tools to provide companies with reports on all email interaction with customers as well as tickets created via email.
Respond to Emails Automatically: the system can search an integrated knowledge base based on the incoming email’s content and include hyperlinks to relevant knowledge base articles in the automatic response.
Route EmailsAutomatically: emails can be automatically route emails to agents based on a set of rules defined by such criteria as agent skill level, support queue, customer time zone, customer history and more.
Intelligent Response Management: helps create a continuous email threads by tying in agent responses to the original ticket.
Soffront Analytics for Support Key Features:
Allows companies to create reports without a lot of technical knowhow while also providing dashboards to provide instant snapshots of KPIs.
Soffront Mobile CRM:
Provides companies access to real-time information through mobile devices and includes Soffront BlackBerry, Soffront PDA, Soffront Laptop and Soffront WAP.
Select Soffront Customers:
HitSoftware, Sand Technologies, redemtech, Iverson, Ternion Corporation, Oil & Gas Information Systems Inc.