ScriptLogic Corporation is a leading provider of “Point, Click, Done” software solutions to the SMB market. BridgeTrak, ScriptLogic’s Help Desk Solution, is designed to shorten the lifecycle of a help desk ticket. Noted for its outstanding feature to price ratio, BridgeTrak has been helping IT and support professionals provide fast, reliable support for over 10 years. This easy-to-install, intuitive, and highly customizable help desk system is available for both Windows and Web platforms.

BridgeTrak allows you track the information important to your specific organization and industry. Fast and flexible data queries, dashboard views, and reporting tools keep you on top of your issues.

Scriptlogic Help Desk Key Features

Desktop Authority Password Self-Service:  ScriptLogics’ Desktop Authority Password Self-Service provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls. The flexible, policy driven system allows administrators to define the type and number of questions that must be answered and to tailor the requirements to the department or group.

BridgeTrak: Receive both Windows and Web licenses to BridgeTrak ‘s core help desk and trouble ticket tracking solution for greater end user flexibility. Users can work in the environment (Web or Windows) that best meets their needs, or can switch between platforms as needed. This easy-to-use, scalable, customizable help desk software offers the features and benefits most requested by help desk, call center, technical support, and IT professionals. Optional BridgeTrack modules include:

• BridgeAccess: Give external customers and contacts the ability to enter and view their own issues, and view the Knowledge Base via the Web — all without interaction with your help desk staff.

• BridgeAutoEscalate: Automatically escalate trouble tickets for better helpdesk management.

• BridgeMail: Convert email from your customers into BridgeTrak issues and append those issues.

• BridgeSearch: Quickly search through your entire database of information with this powerful search engine tool.

ActiveDirectory Module: Streamline the maintenance of managing your BridgeTrak Users and Contacts with Active Directory Integration.

Desktop Authority Remote Management Gateway: Desktop Authority Remote Management Gateway reduces the cost of providing support to local and remote workers with secure, centralized, web-based remote management and remote control. The software provides anytime management of computers on the LAN and across the Internet, extending the reach of the IT help desk.

Select Scriptlogic Customers:
Armani, Barracuda Networks, Highlights for Children, Marriott Guest Services, NY Municipal Credit Union, Texas Department of Transportation, University of Pittsburgh/Falk Library