Salesforce.com help desk applications are designed to be easy to use and to be integrated with existing internal help desk software. Salesforce.com is a 100% cloud based help desk solution, which means that there aren’t any implementation issues. Salesforce help desk software includes automatic updates and new features three times a year.

Salesforce.com Help Desk Software Key Features

• CTI and Back Office Integration: integrates with 80 of the most popular phone systems to help companies synch with popular business applications.

• Workflow and Escalation: helps companies track and monitor workflow, efficiently manage internal resources and resolve issues quickly.

• Email-to-Case: Salesforce.com help desk software helps users eliminate complex processes and streamline operations.

• Customizable Software: Salesforce.com help desk applications can be customized with the Force.com programming language to meet the needs of any company.

• Extensible: Companies can get even more support functionality with pre-integrated solutions from AppExchange.

Select Salesforce.com Customers
AMD, ADP, Spansion, Genesys Conferencing, Great-West Healthcare, Sprint, FedEx, Expedia, CNET, Bell