Numara Review

Numara Software is a global leader in IT software industry, providing practical and flexible IT software solutions to their customers.  Numara’s ITSM and IT asset management software is designed to help organizations automate a wide variety of IT related tasks. Numara Software is being used by more than 55,000 customers worldwide.

Numara Key Products:

Numara FootPrints

Numara FootPrints is an award winning, ITIL V3-compatible help desk solution made for businesses to increase productivity while reducing administration use while providing extensive workflow automation. Numara FootPrints is also a 100% web-based help desk solution. FootPrints is also made to help companies stay compliant with organizational and government compliances.

Numara FootPrints Key Features:

  • Centralized Service Management:  web-based architecture allows cutomers and agents to access all incidents, problems and service requests. Also includes multiple workspaces, custom user roles and two-way email management.
  • Comprehensive Workflow Automation:  automates business processes including fully customizable workflows, escalations, business rules and reusable templates.  Also includes support for ITIL v3 processes, change management, configuration management, global issues and automatic notifications and escalations.
  • Online Self Service: helps users provide 24/7 customer access via easy-to-use and customizable customer portal.  Includes knowledge management, service catalog, automatic generation and collection of customer satisfaction surveys and SLAs.
  • Desktop Management Integration: Powered by Numara Asset Management Platform, users can access desktop management functionality from within Numara FootPrints; giving users the ability to remote control, reboot, transfer files and even deploy software.
  • Reporting: helps users track trends, performance, productivity and service levels. Includes historical audit trails and out-of-the-box reports and flexible report generation.

Additional Numara FootPrints Features:

  • Numara FootPrints Mobile: real-time access and off line data synchronization capabilities between Numara  FootPrints and smartphones.
  • Dynamic LDAP Link: provides access to latest contact information in an existing corporate directory.
  • Dynamic SQL Field Mapper: provides access to the latest contact records and other data stored in Microsoft SQL Server®, Oracle®, MySQL®, Access® and other SQL-based directories.
  • Telephony: integrates with telephony systems to automate call routing and auto populate tickets.

Numara Track-It!

Numara Track-It! Help Desk software is made to help companies manage all aspects of their help desk and asset management functions, helping IT departments run more efficiently.  Numara Track-It! is a comprehensive help desk solution that helps users manage work orders, assets, changes and knowledge within a company’s IT department. Numara Track-It! is also made to help support ITIL best practices.

Numara Track-It! Key Features:

  • Improve Visibility and Control: Numara Track-It! centralizes help desk operations, indentifies resources and manages constant changes to help companies be proactive.  Numara Track-It! offers a robust change management tools to help improve awareness and establish process controls. Pre-defined reports give users key insights into their help desk operations.
  • Increase Efficiency: helps eliminate inefficiencies and repeat issues with workflow automation and centralized, proactive help desk functionality. Numara Track-It! helps manage people, processes and knowledge through features like automatic work order audit trails, event policies and templates to handle repeat issues.
  • Gain Value Immediately:  Numara Track-It! is a highly intuitive and easy to learn help desk solution that can be up and running quickly.
  • Increase Customer Satisfaction:  Numara Track-It! helps users improve customer service with automated discovery and audit tools that quickly identify customer environments 24/7. Request for change tracking and reporting processes help minimize service interruptions and supports ITIL best practices.

Select Customers Using Numara
Dura-Tech, United Way, Hewlett-Packard, Coldwell Banker, The Hartford, Talbot
Financial Corp.