HelpSTAR Review

The Help Desk Technology International Corporation is a service management solution company that has been developing desk software since the beginning of help desks, in 1988. Its main product is HelpSTAR. The HelpSTAR service help desk is useful for mid-sized enterprises in a variety of industries. Its technology will help users optimize service delivery and increase client satisfaction.

The HelpSTAR service desk is made to help companies increase their performance and deliver high-quality solutions. HelpSTAR’s award winning help desk software is easy to use and designed to help mid-sized companies manage problems and get them solved in a timely manner. Ultimately, this innovative software will cut costs and make internal operations run a lot faster and smoother.

HelpSTAR Help Desk Software Key Features

HelpSTAR software includes change management, incident and problem management, real-time dashboard, configuration management, and knowledge management.

HelpSTAR Service Desk

  • Email Support – HelpSTAR can process email inquiries, send reply messages, and send outgoing request messages.
  • Customizable – HelpSTAR is completely customizable as users can design objects in any field that they want.
  • Asset Management – this award-winning component lets users track asset costs, support, and allocation on a network.
  • Reporting & Data Analysis – custom Crystal reports are emailed automatically on a regular basis.

Standout Features

  • Its advanced web portal allows users to access the help desk from anywhere in the world.
  • HelpSTAR has a 45 day unconditional money back guarantee if your company is not satisfied.
  • HelpSTAR’s service desk technology received the Windows IT Pro Readers’ Choice Awards three years in a row, from 2004-2006.
  • It has features that allow users to automate standard operations.

HelpSTAR Technology
HelpSTAR supports ITIL processes and can be deployed as on premise or web based.

Select Helpstar Customers
UCLA, Art.com, MGM, Bobcat, American First Credit Union, North Carolina National Guard, Yamaha Motor Co., QAIQ, Reuters, UCSD, and many others.