EnterpriseWizard is a provider of multiple help desk software solutions. The company’s initial product release was an application designed for helpdesk and customer support, but it has expanded to include ITIL, change and asset management, CRM, government compliance, and other automated business tasks.

EnterpriseWizard provides multiple functionalities, not through reprogramming, but by allowing completely customized data models. Through this methodology, as opposed to relying on custom coding for each project, EnterpriseWizard tries to keep its software adaptable and easy to maintain and upgrade. The solutions provider uses J2EE as a foundation, and then develops readily deployable applications from it.

EnterpriseWizard Key Help Desk Features

EnterpriseWizard includes IT service request management, customer surveying, asset management and priority management.  EnterpriseWizard also includes an adaptive business rules engine, graphical workflow editor, centralized knowledge base and granular searches and reports. These features can also be turned off depending on what solution the user is looking for.

• Workflow automation which guides the ticket through the correct path and automates certain responses such as emails.

• A 24/7 customer self-help portal in an FAQ format. Live chat can also be turned on during business hours for direct customer aid.

• Charts and reports that can help analyze trends in the customer support system.

• Standardized responses submitted simply with a click in answer to repeated questions.

• Integrated email communication that works with Microsoft Exchange or Outlook, which synchronizes contact management.

• Easy integration with systems such as LDAP Active Directory, Quickbooks, Word, Excel, Google, and bar code scanners, or APIs such as Web Services, REST, Hotlinks, Perl, XML, and JavaBean.

EnterpriseWizard Technology
EnterpriseWizard bases its applications on its adaptable J2EE platform. The help desk software is offered as a Hybrid SaaS 3.0 solution, which allows the customer to switch between an on-premise or on-demand solution at any time.  The solution runs on Linux or Windows.

Select EnterpriseWizard Customers
MZinga, General Dynamics, Fujifilm, Fujitsu, Fidelus, Dufry, Vector, Dearborn Group Technology, Chevron, Merrill Lynch, Lincoln Financial Group, Shell Federal Credit Union, Virgin Airlines, HotTopic Media, Washington University in St. Louis, and Cal Poly.