Since 2001, Cynergy has offered help desk solutions to their customers, who have trusted and used their software to better organize and maintain their businesses. A wide variety of industries have chosen Cynergy because their software is flexible enough to meet the needs of companies in a variety of industries.

Cynergy’s help desk product aims to help companies keep customers satisfied and support tickets organized. Support tickets can be created in a variety of ways to best suit the needs of their customers.  Cynergy’s help desk software is completely customizable to fit your business processes. Cynergy also offers a free 30 day trial of their help desk software to give companies a chance to try out the solution.

Cynergy Key Features:

• Tracking tickets that have posted for customers or clients

• Calendar feature that allows customers to schedule installs moves, updates, etc.

• Alarm coded notifications available so that nothing is missed

• Ability for managers to track all users on a daily basis to see where their progress lies

• Knowledge library available to help with ticket issues

• A dashboard to see at a glance where critical problems are

• Contact Records to quickly access customers or employee contact information, service level agreements and tickets

• Asset Management that saves time and money by keeping track of assets or inventory

• Project Management to set benchmarks, reduce interruption and track project history to ensure accountability

• Live chat with customers to give instant assistance and solve issues faster

Cynergy Help Desk Technology
Cynergy’s Help Desk software is a web based, providing a flexible solution for their customers. The ability to log into the software from anywhere at any time is a great asset for clients who use their system.

Select Cynergy Customers:
Allstate, KBR, Browning, GE, Sprint, Mainline, St. Luke’s, avero Diagnostics, IBM, eBay, Microsoft, Adobe, Dow Corning, Callaway, Lyris, navtrak, SAP, Principal Financial Group, Bank of America, Science Logic