Help Desk Resource Center has conducted vigorous research to bring help desk software related information to one place. Here you will find helpful help desk white papers and case studies, videos and other media and a list of upcoming help desk industry events.

Upcoming Events

The Customer Show, Singapore
Fusion 11
SpeechTEK 2011
CRMC 2011
Customer Contact 2011 Europe
B/OSS Live! Conference & Businessplex
Pac Rim IT Service Management World 2011
HDI Conference and Expo
Gartner Customer 360 Summit
IT Expo East
The Customer Show, Dubai
Customer Contact 2011, West
Marcus Evans

White Papers and Case Studies

HP ITSM Whitepaper

HP ITSM is made to help companies gain flexibility within their IT departments. HP also believes highly in making sure that the proper amount of training takes place so the company implementing the HP ITSM recognizes the value instantly.

Plexent Case Study

Learn how Plextent’s Project Management Professionals helped a Fortune 500 company migrate thousands of systems, hardware, applications,tools and processes from the end customer’s 25+ data centers to the service provider’s facilities.

FrontRange Fort Worth Case Study

Learn how FrontRange IT Service Management helped the entire city of Fort Worth, Texas as their population grew. While the population was growing in Fort Worth, FrontRange provided tools to help the city manage the IT issues that come with running a city.

Media Around the Web

Basics of ITIL
History of ITSM Software