Help Desk Resource Center

Help-Desk.org has conducted vigorous research to bring help desk software related information to one place. Here you will find helpful help desk white papers and case studies, videos and other media and a list of upcoming help desk industry events.

Upcoming Events

The Customer Show, Singapore
9/6/2011 to 9/11/2011 - View Event Page
Fusion 11
9/25/2011 to 9/28/2011 - View Event Page
SpeechTEK 2011
8/8/2011 to 8/10/2011 - View Event Page
CRMC 2011
6/8/2011 to 6/10/2011 - View Event Page
Customer Contact 2011 Europe
6/5/2011 to 6/7/2011 - View Event Page
B/OSS Live! Conference & Businessplex
6/15/2011 to 6/17/2011 - View Event Page
Pac Rim IT Service Management World 2011
6/14/2011 to 6/17/2011 - View Event Page
HDI Conference and Expo
3/30/2011 to 4/1/2011 - View Event Page
Gartner Customer 360 Summit
3/30/2011 to 4/1/2011 - View Event Page
IT Expo East
2/2/2011 to 2/4/2011 - View Event Page
The Customer Show, Dubai
11/21/2011 to 11/23/2011 - View Event Page
Customer Contact 2011, West
10/16/2011 to 10/19/2011 - View Event Page
Marcus Evans
01/25/2011 to 01/26/2011 - View Event Page

White Papers and Case Studies

HP ITSM Whitepaper

HP ITSM is made to help companies gain flexibility within their IT departments. HP also believes highly in making sure that the proper amount of training takes place so the company implementing the HP ITSM recognizes the value instantly.

>> Download the White Paper

Plexent Case Study

Learn how Plextent’s Project Management Professionals helped a Fortune 500 company migrate thousands of systems, hardware, applications,tools and processes from the end customer’s 25+ data centers to the service provider’s facilities.

>> Download the Case Study

FrontRange Fort Worth Case Study

Learn how FrontRange IT Service Management helped the entire city of Fort Worth, Texas as their population grew. While the population was growing in Fort Worth, FrontRange provided tools to help the city manage the IT issues that come with running a city.

>> Download the Case Study

Media Around the Web

Basics of ITIL
History of ITSM Software