Vivantio today announced a significant jump in SaaS activity in the service management market. Europe, Australia and North America (April 01, 2010) – Since 2003 Vivantio has been offering its flagship product Vivantio Service Desk both on-premise and as a cloud-based subscription service (SaaS). During this time the company has seen a clear trend towards [...]
Consolidated Service Management Allows IT Departments to Address Process Tracking and Automation Issues in Departments Outside of IT Tampa, Fla (March 24, 2010) – Numara Software, Inc., a leader in service management and asset management solutions for IT professionals, today announced new customer survey results that show that nearly 80 percent of respondents have recognized [...]
N/A (March 19, 2010) – By building a well organized and easy to navigate knowledgebase, your customers get encouraged to search and find their own answers to simple queries. The more knowledge that can be collected and reused, the more agent time can be spared and the faster issues can be diagnosed and resolved.The larger [...]
FrontRange HEAT 9.5 features key enhancements in Self Service & Knowledge Management Pleasanton (March 16, 2010) – FrontRange Solutions, the leading developer of Service Management solutions for medium-sized and distributed enterprises today announced that it will showcase its latest version of the award-winning HEAT® help desk solution at the HDI 2010 Annual Conference & Expo [...]
N/A (February 23, 2010) – We are pleased to announce that a new stable release of SupportSuite, eSupport and LiveResponse (3.70.01) is now available from the Members’ Area. Hosted customers can use their one-click upgrade facility in the same place.Features, notes and highlights:Resolves 52 issues, fixes 45 bugs.Resolves 12 security issues.Enhanced cross-site request forgery protection.Enhanced [...]
Numara Track-It! helps Clarkson Wright & Jakes take control of its software assets and licensing. Reading, UK (February 22, 2010) – Numara® Software, Inc., a leader in service management and asset management solutions for IT professionals, announced today that Clarkson Wright & Jakes LLP, a leading regional solicitors firm serving private individuals, businesses and organisations [...]
Numara Track-It! helps the LTT Vending Group automate its help desk and enhance mobility. Reading, UK (February 09, 2010) – Numara® Software, Inc., a leader in service management and asset management solutions for IT professionals, announced today that LTT Vending Group, a leading UK hot and cold vending machine supplier, has, thanks to Numara Track-It!, [...]
Numara® Track-It!® helps the National Society for Epilepsy (NSE) deliver a more efficient service to end users. Reading, UK (February 01, 2010) – Numara® Software, Inc., a leader in service management and asset management solutions for IT professionals, announced today that the National Society for Epilepsy, the UK’s leading epilepsy medical charity, has reduced the [...]
Daily call resolution improves with Numara FootPrints from 10-20 percent in its first year of implementation to 60 percent in the second year. Reading, UK (January 25, 2010) – Numara® Software, Inc., a leader in service management solutions, announced today that One Housing Group, one of London’s leading providers of high quality, affordable homes has [...]
Numara Track-It! enables charity to save on recruiting a third person into the IT department Reading, UK (January 18, 2010) – Numara® Software, Inc., global leaders in service desk and asset management solutions, announced today that Friends of the Elderly, a UK charity offering high quality residential and nursing care homes, as well as a [...]