Hong Kong (July 20, 2006) – IT departments can now implement ITIL best practices ‘out of the box’ as a result of BMC Software’s launch today of BMC Remedy IT Service Management (ITSM) 7.0 suite of applications for Greater China. Using BMC Remedy ITSM 7.0 enterprises can now easily implement pre-embedded ITIL workflows to proactively [...]
* New BSM solutions deliver unparalleled early warning and problem response capability * Proactive incident and problem management, unified service level management solutions help customers align IT resources with business service metrics HOUSTON (June 07, 2006) – BMC Software today extended its market leadership in Business Service Management (BSM), delivering new, fully integrated service management [...]
Evaluation based on vision and ability to execute HOUSTON (May 26, 2006) – BMC Software today announced it has been listed in the “leaders” quadrant in the IT service desk market as reported by independent research firm Gartner in their, Magic Quadrant for the IT Service Desk, 2006 . The report evaluated more than 50 [...]
New solutions introduce systems management to midsized companies HOUSTON (March 28, 2006) – BMC Software, Inc. [NYSE: BMC] today announced the availability of comprehensive, integrated systems management solutions built specifically for the small to medium business (SMB) market. These products comprise a cohesive solutions strategy and roadmap designed to meet the needs of the SMB [...]
BMC Remedy Help Desk and BMC Magic Service Desk Suite Deliver Broad Management Capabilities HOUSTON (March 14, 2006) – BMC Software, Inc. [NYSE: BMC] today announced that its BMC® Remedy® Help Desk and BMC Magic Service Desk have been named leading service management solutions in The Forrester Wave(TM): Service Desk Management Tools, Q1 2006, Forrester [...]
PerlDesk is now available for purchase and installation through the Fantastico control panel utility. Brentwood, Essex (October 26, 2005) – PerlDesk is now available for purchase and installation through the Fantastico control panel utility. As of today Fantastico De Luxe users have the ability to install, at the click of button, our browser based help [...]
LogicNow have released a Windows Operating System (OS) version of PerlDesk, a leading browser based help desk solution. The Windows version allows users to install PerlDesk for local, intranet or internet use allowing for a fully scalable help desk solution. Brentwood, Essex (June 17, 2005) – LogicNow have released a Windows Operating System (OS) version [...]
HEAT Customers Can Integrate with the Company’s New IT Service Management Modules as Needed and Adopt ITIL Standards for Best Practices, Powerful Capability and Low Cost Pleasanton, CA (February 22, 2005) – HEAT® 8.3, the latest version of the market-leading Service Management solution from FrontRange Solutions, allows customers to provide top quality stand-alone service management [...]
Pleasanton, CA (February 02, 2005) – FrontRange Solutions, a global leader in IT Service Management, Voice Application, and CRM solutions for small to mid-sized enterprises (SME) and distributed enterprises, and THIRD SKY, Inc., a consulting firm with extensive expertise in ITIL and IT Service Management, today announced that THIRD SKY is the newest reseller and [...]