Mount Kisco, NY — October 8, 2005 According to i-HelpDeskSoftware.com, web-based help desk software has become the most popular way to manage technical inquiries and issues. The ability to access your help desk from any PC in the world is a very convenient tool. These programs offer flexibility and accessibility that was unavailable in [...]
Matt Nelson’s favorite restaurant turns into a phone tree. Matt Nelson just wants some food. But his waitress has been taken over by the Evil Three (introduced last episode); the whole experiences turns into a phone tree labyrinth. This is Nelson’s first taste of his own medicine. And he doesn’t like it at all. For [...]
— September 13, 2007 Two leading proponents of the value of ITIL and IT Service Management (ITSM) have made available for free download the first two (of five) guides covering all of the new ITIL V3 Service Lifecycle books. This first guide will cover design guidelines for ITIL V3 Service Operation. IT professionals [...]
Reston, VA — July 13, 2004 Deque Systems, a pioneer in accessibility management software, and The Paciello Group, a consulting company dedicated to working with companies to make technology applications accessible to all, today announced a strategic partnership that brings to the market proven software for assessing and managing technology accessibility and the consulting [...]
Lafayette, CA and Preston, UK, — September 14, 2010 TechExcel, Inc., a leading provider of IT Service Management and help desk issue tracking software, today announced that Lancashire and South Cumbria Agency (LaSCA), has implemented TechExcel ServiceWise to manage ten Primary Care Trusts (PCT) registers and administrative services. ServiceWise is a customizable helpdesk and [...]
Lafayette, California — January 17, 2007 TechExcel, Inc., the leading provider of knowledge-centric Application Lifecycle Management (ALM) and IT Service and Support software solutions, today announced that it is re-introducing its popular full-function trials of its award-winning Application Lifecycle Management and IT Service and Support software solutions. “We are excited about re-introducing [...]
Montreal, QC — September 23, 2006 If you need computer supplies, it stands to reason that you will go to a specialized computer store or on-line site that is geared to provide adequate variety and product support. Your first choice would probably not be your local one-stop-shop discount retail store that sells everything but [...]
Macs Will Increase Their Market Share in the Enterprise by 57% Sunnyvale, CA — October 19, 2010 A survey of IT administrators conducted by the Enterprise Desktop Alliance revealed that Macs will be the fastest growing systems in the enterprise through [...]
ServiceSphere® to Host Free Educational IT Webinar Series ServiceSphere Denver, Colorado — June 10, 2009 ServiceSphere®, a leading global provider of IT Service Management Solutions, has announced that it is accepting registrations for the free ServiceSphere Summer Fridays Webinar [...]