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Could you do more with less? Over the last year, companies are finding that, yes, you can actually do more workforce function with less employees. In part, this is due to the large increase of cloud-based help desk processing, HR management software, and the implementation of social media and online training. With the latent state […]

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Stonefield Software, Inc. recently announced its latest database reporting software tool known as Stonefield Query 4.1 for HEAT Help Desk Software. The latest version includes more than 30 new enhancements and the most significant of these features is the Dashboard Wizard. Companies using FrontRange Solutions HEAT help desk software know the power and advantages the […]

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Zendesk has more than doubled its customer base in less than a year. It now helps more than 10,000 businesses of all sizes deliver superior customer support across all communication channels such as web, phone, email, social media or online chat. Zendesk is a web-based help desk software provider that has helped businesses such as […]

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LiveTime Software recently announced the general availability of its native iPhone client on the iTunes App Store. It provides mobile access to both SaaS and on-premise solutions supported by the iPhone 3GS, iPhone 4 and iPod touch running IOS 4.2 or later. The iPhone client requires LiveTime 6.2 or Novell Service Desk 6.2 or later […]

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Dovetail Software recently announced the release of their new Dovetail Support Suite 2.1.2. The release focuses on new help desk capabilities for Human Resource Organizations. Key features of this new release were primarily driven by user community feedback, according to Russ Resslhuber, Dovetail Support Suite Product Manager. Enterprise HR customers expressed a particular interest in […]

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Zenprise is now offering Android-based tablets extended capabilities with its MobileManager suite. The new features provide remote control support for IT helpdesk staff and automatic provisioning of approved applications via an Android Enterprise Application Store. These features will be delivered in an upgrade to the Device Manager module of MobileManager. They are intended to provide […]

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The Benefits of Help Desk Software

Published on February 23, 2011 in Help Desk Software

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The many features of help desk software deliver tangible benefits to your company that can help you manage your enterprise better. Help desk software will benefit your entire business, from users to help desk staff to management. Benefits to end users include having a common reference point to call and report issues. This will give […]

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Recently, Norton by Symantec announced a new service to assist consumers with computing and digital devices at home. The new NortonLive Ultimate Help Desk service is a personal IT help desk service with technicians available 24/7 to help customers. The NortonLive Ultimate Help Desk offers unlimited support for computer and digital devices such as PCs, […]

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CyberlinkASP announced their continued solid performance throughout 2010 and 2011. CyberlinkASP is an outsourced IT and integrated managed hosting solutions company, providing services such as virtual private cloud, managed hosting, virtual desktops, network, storage, outsourced IT and security services. CyberlinkASP is located in Dallas, TX at their InfoMart datacenter where they utilize Citrix based technologies. […]

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Enterprise security products and solutions provider, Security Weaver, has announced a 90-day free trial for the Security Weaver RP. This easy-to-use, automated tool is positioned as one of the quickest and most reliable ways to reduce the number of calls received at the help desk to reset passwords. The Security Weaver RP is designed to […]

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