Three Types of ITIL Certification


The Information Technology Infrastructure Library (ITIL) is a set of best practices and management concepts for the control and optimization of information systems. ITIL provides a detailed description of critical IT practices and lists comprehensive checklists, tasks, and procedures that guide organizations in the design and operation of their IT environment. There are a number of different areas within ITIL in which professionals can be certified to work in this expanding and exciting field.

The first ITIL certification recommended by industry professionals is an ITIL Foundations Certification. Many companies offer a boot camp-style three-day comprehensive course in which the fundamentals of the discipline are explored in depth. The course is typically taught by an experienced professional with hands-on experience in the field. There are also courses delivered over the Internet so you can learn this course in the comfort of your home or office and at the pace you can best manage.

Once an ITIL foundation of knowledge has been gained, the aspiring professional will want to pursue ITIL V3 Certification. During this curriculum, students learn about the ITIL Foundation for Service Management. Service strategy, design, transition, operation, and continual service improvement are the initial focus for this ITIL certification. After mastering this module and passing an exam, the student will have the basics necessary to help implement an ITIL solution in his or her company.

The ultimate goal for an IT professional is to gain ITIL Certification and receive an Advanced Service Management Professional Diploma. Upon attaining this level, a graduate of the program can effectively implement the best practices and processes in the planning, provision, and support of all IT services in a company that are now considered the global standard in IT management. Having a certified ITIL member on a company’s IT staff can mean better allocation of IT resources with a focus on processes and best practices that provide the best possible service to the customer.

An ITIL expert can bring all of the benefits of ITIL to any organization to empower growth and provide better service to customers and employees, while operating at the lowest possible cost levels. The business can benefit from ITIL’s systematic and professional approach to optimizing business and IT processes. The seven core titles published cover everything a business needs to align their IT department and organization to meet strategic goals. Service Delivery, Planning to Implement Service Management, Application Management, Security Management, ICT Infrastructure Management, and the Business Perspective are the subject areas that cover everything needed to optimize an IT department and streamline the business.

For companies looking to maximize their help desk services, ITIL addresses the subject in its ITIL Guidance for Service Management. The section examines six areas within a company’s help desk department and outlines best practices for each of them. The service desk, incident management practices, problem management, configuration management, change management, and release management are all scrutinized in detail to identify best practices that can be adapted to each company’s unique situation and needs.

Getting ITIL Certification will not only put an IT professional’s career on the fast track, it also holds many benefits for companies that employ qualified and certified ITIL pros.

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