This video introduces the service transition goals and objectives. Service Transition is one of the five ITIL core publications that together make up the ITIL v3 framework. Although not a standard ITIL v3 is commonly used worldwide to (further) enhance the efficiency and effectiveness of providing IT services to customers. ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the US Patent and Trademark Office.
Video Rating: 5 / 5

This video introduces the continual service improvement (csi) goals and objectives. Continual Service Improvement (CSI) is one of the five ITIL core publications that together make up the ITIL v3 framework. Although not a standard ITIL v3 is commonly used worldwide to (further) enhance the efficiency and effectiveness of providing IT services to customers. ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the US Patent and Trademark Office.

Ridgeland, MS — September 14, 2006

The positive results of several studies regarding employee satisfaction and productivity of the remote and mobile workforce have spurred the growth of remote access services and products. However, per IDC, last year’s hurricane season and the recent airline terrorist scare have put another spin on the subject – remote access is not just a wise business move, it’s a vital necessity in the face of disaster. In fact, as we saw earlier in August with the airlines, even the threat of disaster can disrupt business continuity. Remote access is quickly becoming indispensable, and is placing unprecedented demand on IT budgets. NetworkStreaming’s remote support solutions reduce the monetary strain.

According to the recent IDC study, Worldwide Remote Access Services 2006-2010 Forecast and 2005 Vendor Shares, the potential of remote access is now being recognized as crucial for business continuity. Vendors are pushing to market their products to corporations, and can expect a year-over-year growth rate of 34% through 2010.

Stacy Sudan, research analyst in IDC’s Mobile Software research program, stated in a recent IDC press release that enabling workers to access their office desktop from a Web browser allows them to be productive no matter what the situation, and regardless of their location.

Remote support of these workers will place additional strain on already tight IT budgets. A service and support metrics survey conducted by supportindustry.com revealed that 77 percent of IT executives who participated in the survey experienced increased demand for support services in 2005, but 42 percent of the budgets stayed the same or decreased. ITs are already scrambling to deliver support services.

However, a recent comparative cost analysis of NetworkStreaming’s remote support solutions revealed that IT execs may be able to give the support needed within the current budget, and may even be able to lower existing costs despite increased demand – leaving more room in the budget for other expenses that will need to be incurred in the move to provide remote access to more employees. Per the costing analysis, the total cost of ownership of NetworkStreaming’s SupportDesk is lower than any other remote desktop support solution on the market.

As always, security is also of primary concern. NetworkStreaming’s solutions have been designed and implemented with security best practices in mind. A recent Product Penetration Assessment conducted by Symantec revealed no vulnerabilities within SupportDesk 9’s remote support application or environment.

For more information on NetworkStreaming’s secure, low TCOA solutions, contact Melissa Taylor at 601-519-0139.

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Related Desktop Support Press Releases

Treasure Island, FL — September 21, 2009

ATTACC Software (www.attaccsoftware.com), a leader in creating feature-rich, yet economical solutions, today announced the release of ATTACC Network Monitor. Affordable and easy to configure, ATTACC Network Monitor helps to quickly isolate problems and alert IT support teams to infrastructure issues.

“ATTACC Network Monitor continuously tracks the critical infrastructure components to alleviate a major burden for IT administrators and support teams,” said Mark Moody, Director of Software Development. This advanced, agent-less solution prevents costly resource downtime because it is easy to install, delivers instant alerts, and quickly fixes issues with the enhanced scripting capabilities.

ATTACC Network Monitor helps protect your critical infrastructure components:

CPU Monitor
Disk Monitor
File (age and counts)
Windows Performance Counters Monitor
Ping Monitor
SQL Monitor (can run any stored procedure that returns result sets in a specific format)
SNMP Monitor
TCP Port Monitor
URL (HTML) Monitor
URL (XML) Monitor
Windows Service Monitor
WMI Monitor (built-in WMI browser and query builder)

As ATTACC Network Monitor maximizes network uptime, it minimizes enterprise downtime and the costs associated with infrastructure maintenance. “Any outage is going to affect end-user productivity and a company’s financial health,” said Joe Meier, CEO of ATTACC Software. “ATTACC Network Monitor provides proactive health diagnostics for IT administrators and keeps networks mobilized for business.”

ATTACC Network Monitor also seamlessly integrates with ATTACC Service Desk v5.0, the all-in-one solution that implements ITIL best practices, reduces call volume and expedites resolution. When ATTACC Network Monitor triggers an alert, ATTACC Service Desk creates an incident from a customizable template. If the issue is solved by a script within the ATTACC Network Monitor software, the issue is automatically closed and reported within the ATTACC Service Desk. These software solutions are part of ATTACC Software’s commitment to provide end-users with advanced functionality and budget-friendly pricing.

To learn more about ATTACC Network Monitor, join ATTACC Software for a webinar on September 24, 2009 at 2pm EST or visit us www.attaccsoftware.com for a free trial download.

About ATTACC Software, a Network America Company

ATTACC Software, a Network America Company, helps clients create a robust IT organization by deploying advanced simplicity in service desk solutions. Since the initial service desk release in 2004, ATTACC maintains its success by listening to their customers. Why? ATTACC engineers have been there and done that, so they understand the issues that face IT groups – both day-to-day and long term. ATTACC Software provides service desk and monitoring solutions to global and local companies of all sizes. ATTACC specializes in exceptional professional services, training and consulting. With offices across the country and affiliates around the globe, ATTACC Software is able to serve you regardless of your size, technology needs or geographic location.

For more information, please contact:

Jenn Rett

Director of Marketing

Tel: 727.367.9400

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PersonalBrain Integrates Information

Marina del Rey, CA — January 6, 2009

TheBrain Technologies announced that PersonalBrain 5.0, the latest version of its powerful information visualization and organization software is now available for Windows, Mac OS X and Linux. PersonalBrain 5.0 will be unveiled at Macworld 2009 at booth #3419, North Hall.

PersonalBrain’s award-winning dynamic interface enables users to link all ideas, files, and Web pages so people can better understand their information, see hidden connections, and liberate themselves from linear file organization.

Current systems such as folders, search lists, and email fail to connect different concepts, people, projects and their digital information associatively. PersonalBrain gives users a conceptual space that puts ideas at the forefront, creating a dynamic network of visually connected Thoughts that represent the user’s mind.

Designed for people who need to analyze, brainstorm and synthesize a wide variety of information both on their local computer and on the Internet, PersonalBrain lets users express key relationships across all information sources, so underlying thinking and key ideas are instantly visible. All files, documents and web pages can be instantly recalled and retrieved with PersonalBrain and displayed with all related connections so key information is easily discovered.

PersonalBrain 5.0 Feature Highlights:

Powerful “outline” view enables a broader view while retaining the flexibility of a networked structure
Visual tagging gives another way to find information and enhances the ability to use PersonalBrain for Getting Things Done.
Presentation mode enables full screen visualization that easily avoids the tedium of slideshow presentations
Save customized layouts created in the “expanded” view
Import of outlines and mind maps created in many other programs lets users upgrade their existing data into a scalable associative network
Augmented Mac OS X Functionality: Spotlight integration enables searching of information in the context of how it’s all connected.Address Book, iCal, and Apple Mail integration enables users to tie all the information on their Mac together seamlessly.QuickLook integration enables users to instantly preview attachments. Specially created Mac OS X look and feel fits in seamlessly
Enhancements throughout PersonalBrain make everything from scrolling through information with the mouse wheel to creating reports faster and easier.
“PersonalBrain enables us to take control of the volumes of information that we are inundated with and organizes ideas and content based on our unique thinking and perspective,” said Harlan Hugh, Chief Technology Officer of TheBrain. “PersonalBrain 5.0′s new importing features make it even easier to get started. Powerful new visualization and tagging features give users an increased level of semantic meaning in their Brains to see and discover key information relationships and capture critical thinking.”

Pricing and Availability:

PersonalBrain 5.0 is offered in three editions for immediate download: Free, Core, and Pro. PersonalBrain Free is offered at no charge and lets anyone link ideas and Web pages, images and notes. Pro and Core editions are priced as follows: PersonalBrain Pro 9.95, PersonalBrain Core 9.95. PersonalBrain 4 users can upgrade to 5.0 for .95. The upgrade is free for users who purchased PersonalBrain 4 after June 1, 2008.PersonalBrain runs on Windows 2000, 2003, XP, Vista, Mac OS X 10.4+, and many flavors of Linux.

About TheBrain Technologies:

TheBrain Technologies helps people see, share and find information faster. TheBrain’s PersonalBrain™ dynamic mind mapping software helps users see and organize their information the way they think about it. TheBrain also offers an Enterprise Knowledge Platform, BrainEKP™, which combines a natural language search engine with a compelling visual display of topics so users can see and discover critical information relationships. TheBrain’s customers include: Encyclopædia Britannica, Navy Special Warfare, Tyco, Accenture, Park Nicollet, Medtronic, US Department of Defense, California Casualty Insurance, a leading media research company, retail chain and financial services company and other Fortune 500 organizations. Download PersonalBrain at www.thebrain.com or e-mail info (at) thebrain (dot) com for more information.

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From 30 plus years of benchmarking experience and more than 1000 Service Desk benchmarks, MetricNet (www.metricnet.com) has developed a proprietary technique called Dynamic Peer Group SelectionTM that ensures a fair and accurate benchmark of your Service Desk.
Video Rating: 0 / 5

Virginia Beach, VA USA — September 25, 2006

Novo Solutions Inc. announced the release of 4.3, the newest version of their popular web-based customer support software. The biggest changes are seen in the Help Desk Software.

Powerful Administrative Dashboard

Version 4.3 makes use of the latest ASP.Net technology. The new admin dashboard features customizable dashboard elements that are able to be set to each administrator’s specifications. These views are then further customized by dragging and dropping them onto the desired place on the dashboard screen. Real time lists and reports are able for viewing at-a-glance

Metrics on Demand Reporting

The new report engine offers dozens of pre-built reports for administrators. Report collection is updateable via the Internet and as new reports are available they can be downloaded instantly. Even more, the report engine integrates with the Administrative Dashboard; clicking on certain dashboard elements automatically runs drill-down detail reports. Reports are configurable as drill down charts & graphs.

Ticket Enhancements

In addition to the standard Novo ticket features, the Enterprise version offers enhanced ticket capabilities. Tickets are now able to be copied, memorized and scheduled for recurring tasks. There is also the ability to create an unlimited number of ticket templates to create simple to complex ticket entry forms.

Other Key Enhancements

•Other Help Desk Software enhancements include Time Management improvements. Business Hours & Holidays are able to be defined for proper ticket time management.

•SLA Management even more powerful in version 4.3. End users can be associated into service level groups with an unlimited number of related business rules enforced. Tickets are able to auto escalate or be re-assigned to another person or team, and auto email notifications can be sent to appropriate Help Desk personnel if a ticket is not responded to or closed within the defined time period. Service level log events can be defined as “informational”, “warning” or “failure” allowing report generation on “failures” and “near failures”. Charts of SLA performance may be generated as needed.

For more information on the Novo Suite of Customer Support Software products go to the company’s website at http://www.novosolutions.com .

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ITIL Training is beneficial for many reasons and recently many organizations have found the need to implement ITIL in the work environment. With the implementation of ITIL these organizations have found several benefits. Some of these benefits are that these companies or organizations can improve the IT services that they offer. They are able to improve the customer satisfaction by providing a more professional approach when handling customers. These organizations can reduce the cost of training and increase morale of their employees.

Other benefits are increased productivity, competence, and capability of an organization’s IT staff. The organization can improve the systems with which they utilize. They will establish a clear business differentiator from their competition. Organizations can gain clear insight to the company’s Total Cost of Ownership within the IT department of the organization. These benefits can be viewed as a method to save in the long run. Eventually implementing ITIL within the organization will cut back on many unnecessary expenses.

Information Technology Infrastructure Library has been recognized as the industry standard or guideline for IT Service Management. If an organization wants to be the best they need to be up to date on ITIL Training. In order to make sure one has top notch ITIL Training, they may want to consider ITIL Training in Northampton, or ITIL Training in Lincoln, or ITIL Training in Swindon.

ITIL Training in Northampton, ITIL Training in Lincoln, and ITIL Training in Swindon can be considered very valuable to an organization who is wanting improve their IT department. Training offered by these institutions covers everything one would need to know about Information Technology Infrastructure Library training. Subjects offered by these institutions are as follows: Adobe training, computer programming, Microsoft training, internet and web training, MAC training, Oracle server training, Linux training, CAD training, Citrix training, Corel training, complete training in ITIL, and contact management.

This video introduces the concept of a change types (change categories) asexplained in the ITIL v3 volume Service Transition. The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University. The ITI597 module is provided in a dynamic online and real-time interactive environment, and supported with a virtual study environment located in SecondLife space, and videos such as these. As subject coordinator I provide live web based sessions for all ITI597 students at least once a week, and strongly support any multimedia technology that makes blended and passionate learning a reality. ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is registered in the US Patent and Trademark Office.
Video Rating: 5 / 5

Chicago, IL — January 6, 2010

Today the makers of the most mature and powerful email marketing solution presently available announced the release of an email marketing plugin for the world’s most popular content management solution. The plugin allows WordPress users to take advantage of advanced email marketing features such as personalization, split-testing, and dynamically generated content, all without any knowledge of coding and without any need to modify their WordPress theme.

ActiveCampaign, Inc., developer of the ubiquitous Email Marketing software package, has recently increased its focus on interoperability with other industry standard applications, according to ActiveCampaign CEO Jason VandeBoom. Says VandeBoom, “Integration of third party applications is essential for any modern software product. The ability to easily integrate with applications such as WordPress allow our users to quickly and reliably extend the use of our software while benefiting their end users in the process.”

The Email Marketing WordPress plugin, provided free to all users of the latest version of ActiveCampaign Email Marketing, provides a drag-and-drop solution for adding email list subscription forms into WordPress blogs. Any widgetized WordPress theme can be used, so email list signup forms will be automatically and effortlessly stylized to match the rest of the site.

Since the plugin connects directly to the Email Marketing software’s own settings, users are allowed infinite flexibility in choosing what information to collect from new subscribers. The software handles all technical aspects of the signup process, including sending out double opt-in confirmation emails to ensure valid subscriptions. And because repeated database requests can tax web servers that attract high volumes of traffic, the plugin caches the subscription forms that it downloads from the Email Marketing software for later use.

By using ActiveCampaign Email Marketing to power email campaigns for WordPress sites, webmasters enjoy all the benefits of a full-featured email marketing solution without having to worry about what is going on behind the scenes. “Server administrators appreciate knowing that everything is running on their own servers, and that’s what you get here: content, signup forms, list management, message sending, and statistics are all right there on your own server safe and sound,” says Matt Thommes, a senior programmer at ActiveCampaign, “you don’t want your data locked away on some third-party system.”

About ActiveCampaign

Established in 2003, ActiveCampaign, Inc. develops and supports the industry’s leading enterprise software solutions out of its offices in downtown Chicago, Illinois. Products include Email Marketing Software, Survey Software, Knowledge Management Software, Help Desk Software, and Live Chat Software.

ActiveCampaign products are currently in use by more than 40,000 organizations including web designers, web hosts, design firms, small businesses, Fortune 500 companies, and educational institutions. For more information about ActiveCampaign, visit http://www.activecampaign.com .

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Many Web conferences have been ruined because key attendees were not able to download or install the correct software in time for the meeting.  With RHUB’s TurboMeeting patent pending universal attendance technology, everyone is guaranteed to join your meeting with no downloads of any kind.

Internet or web-based conferencing through companies such as LogMeIn or WebEx may have caused problems for people to join the meetings because of such things as anti-spy and anti-virus software blockage; locked down computers protected by corporate IT policies that prevent the installation of your software; wrong or missing Java Virtual Machine or Flash installation; firewall and proxy server blockage or unsupported platforms like Macs, UNIX, Linux, etc.

When people miss or don’t show up to the Web conferencing, the entire meeting falls apart, important things don’t get discussed and you end up rescheduling simply to have the same thing happen all over again.

RHUB prevents the first truly “Universal Attendance” Web conferencing solution.

There is no need for attendees to download or install any kind of software, no flash, no Java Applet and no documents.  As long as an attendee can view Yahoo and Google maps with their browsers, RHUB guarantees that they can join your meeting and see your full presentation.  TurboMeeting supports Windows-based, Linux, UNIX, Macs, iPhones and Windows mobile.

Entering a RHUB TurboMeeting takes as little as five seconds once the URL has been entered into the browser, it’s that simple.

Once everyone has joined the meeting, you are free to give presentations, product demonstrations or simple weekly meeting in order to keep up.

Introduce mobility as part of the BMC solution early in the sales cycle.