Help Desk Software

Important Factors in Customer Support Software

Important Factors in Customer Support Software

To start a successful business venture, you must have some important business resources in place. These include finance, products/services and required expertise. If you happen to miss any of these, your business will fall apart. But it is equally important to have a customer support software. Its main aim is to allow your clients to voice their feedback on your products or services.

But when it comes to selecting the customer Support software, here are some important factors that you must consider.

Factor #1- To get the high-quality customer support system, you have to recruit a highly trained service desk team. It should have been suitably trained to handle various emergencies and problems experienced by your customers. They should be able to operate properly when stressed and have expertise in troubleshooting. They should be well-versed in phone etiquette and polite in answering telephones. This expertise is as essential as troubleshooting as people don’t want to talk to a rude person.

Factor #2- A good customer support system requires the latest tools to support your system completely. The equipments must be up-to-date technologically and have to be user-friendly for your web help desk team for easy usage without having to undergo extra trainings and seminars.

Factor #3- The last but not the least the most important factor for a help desk system is the software. The software is meant to speed up the help desk team’s attempts in offering service to your customers by enhancing their efficiency and value. It offers numerous features to hunt trouble tickets, save essential information and offer troubleshooting tactics for commonly asked questions. Without it a help desk system would be quite useless.

So for a successful help desk system there should be a help desk team, the most advanced equipments and high-quality software to be allow it to operate most effectively for the company and its clients.

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Fremont, CA — March 27, 2007

MacsDesign Studio LLC, developer of the highly successful Web Help Desk technical support software, recently reported a key account acquisition milestone of more than 500 customers.

“Web Help Desk has evolved into a product that we are really proud of and a great deal of that can be attributed to our customers’ input,” said Jonathan Lew, President of MacsDesign Studio LLC. “The 500 customer milestone is a significant one for us. I look forward to the continued success and the growth of Web Help Desk.”

Key 2006 acquisitions include:

National Oceanic and Atmospheric Association (NOAA)

NASA

LG Philips

University of Pittsburgh

Vertex Pharmaceuticals

University of Texas

California State Polytechnic University, Pomona

Columbia Sussex

The Ohio State University

University of Georgia

Dartmouth College

The Web Help Desk was designed for the expanding help desk needs of education and enterprise customers.

“The Cal Poly Pomona technology department needed a help desk solution that could support over 19 departments and manage more than 2000 assets. We needed a web-based help desk solution that could handle our volume,” said Glenn Franks, California State Polytechnic University, Pomona. “We chose Web Help Desk because it answered all our needs – web-based, lives on a variety of back-end databases and compatible with both Mac and PC.”

Web Help Desk is built on an industry-standard Java™ foundation providing platform and database independence and scalability with built-in clustering support, while delivering a uniquely simple, intuitive and attractive user interface. Web Help Desk supports platforms including Mac OS X, Windows Server, Linux, and Solaris 8.

For pricing information and an online demo, visit us at http://www.webhelpdesk.com or call (866) 701-0227.

About MacsDesign Studio:

Founded in 1998 and based in Fremont, California, MacsDesign Studio LLC is comprised of web application developers specializing in Java enterprise web applications. More information regarding MacsDesign Studio LLC can be found at http://www.macsdesign.com.

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Cross-Platform, Web-Based Help Desk Software

Fremont, CA — November 19, 2008

Web Help Desk, a pioneering web-based help desk software solution, today announced integration with LANrev Client Manager, a leading cross-platform client and patch management software suite. The new integration delivers scheduled imports of asset discovery data from LANrev to the Web Help Desk back-end database and instant access to the LANrev Admin application from within the Web Help Desk browser-based interface.

Automated imports of LANrev’s reliable asset discovery data into the Web Help Desk provide support personnel with up-to-date hardware and software details for the computer identified in the service desk ticket. If additional software license management analysis is required or software patches need to be deployed, Web Help Desk provides instant, asset-specific accessibility to the the LANrev Admin application.

Web Help Desk’s integration with LANrev Client Manager makes initiating an LANrev desktop control session a simple mouse click away. From within a Web Help Desk ticket or asset search, support professionals can instantly access all of LANrev’s features and benefits.

“Even in today’s uncertain economic climate, service desk requests, software compliance issues, and patch management are business realities that will not falter and must be addressed,” said Web Help Desk VP, Terry Siddall. “However, by utilizing integrated solutions like Web Help Desk and LANrev that are intuitive, simple to deploy, and provide a heightened and measurable ROI, businesses are able to address these issues while providing demonstrable value back to the organization.”

About Web Help Desk:

Founded in 1998, the Web Help Desk software suite is the leading cross-platform service desk management solution for help desk and customer support professionals who seek to simplify and control their increasingly complex service environments. The extensive feature set of the Web Help Desk software addresses critical IT and support areas, including: Incident and Problem Management, Asset and Desktop Management, Knowledge Management, and Approval Workflow.

For more information on the Web Help Desk software suite, visit the Web Help Desk website or call +1-510-279-2251.

About LANrev LP:

LANrev LP is the leading provider of PC and Mac lifecycle management solutions for enterprise IT environments. LANrev’s ease of deployment and powerful management tools help enterprises across the globe save time and money while increasing efficiency. LANrev is a founding member of the Enterprise Desktop Alliance and an Energy Star partner.

For more information please visit the LANrev website or call +1-214-459-0136.

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More Web Help Desk Press Releases

In October, 2009, Ben Hanes, senior system administrator, described CHORI’s use of Group Logic, LANrev, Parallels and Web Help Desk solutions. See a brief video of his presentation about how his organization leveraged the solutions to simplify the integration of the Macs.
Video Rating: 5 / 5

Ridley Genuine Parts, the Ridley authority. This video is a description of services from RPG, a 2 Wheel Ventures company. CPO Ridley Motorcycles (certified pre-owned), online parts store, web help desk, and youtube instructional videos.

macPRcaster is a video podcast showing the latest headlines from prMac.com: Mac-Centric news. This episode: Web Help Desk, MyWeather Mobile iPhone App, Funtastic Photos, ReaddleDocs for iPhone, Imprint Studio 1.0, Note2Self 1.11 for iPhone & more!

macPRcaster is a video podcast showing the latest headlines from prMac.com: Mac-Centric news. This episode: Web Help Desk, MyWeather Mobile iPhone App, Funtastic Photos, ReaddleDocs for iPhone, Imprint Studio 1.0, Note2Self 1.11 for iPhone & more!

In October, 2009, Ben Hanes, senior system administrator, described CHORI’s use of Group Logic, LANrev, Parallels and Web Help Desk solutions. See a brief video of his presentation about how his organization leveraged the solutions to simplify the integration of the Macs.

In October, 2009, Ben Hanes, senior system administrator, described CHORI’s use of Group Logic, LANrev, Parallels and Web Help Desk solutions. See a brief video of his presentation about how his organization leveraged the solutions to simplify the integration of the Macs.
Video Rating: 0 / 5

Dorinda , Gerda, Jesse, Randi Skydiving in Snohomish. www.wenhelpdesk.tk , Wenatchee Help Desk , Free Falling, Skydiving, Google, Backtrack 3, www.WenHelpDesk.tk/ , 509 ,
Video Rating: 0 / 5

Want to thank Gizmodo.com for their recent blog post on Fluid.app. I can’t even begin to describe the excitement I have over Fluid.app and its ability to creat stand alone applications out of web based services like Gmail or Facebook. The possibilities are endless with this little gem of an app. Links:: fluidapp.com agilewebsolutions.com www.acqualia.com

Dorinda , Gerda, Jesse, Randi Skydiving in Snohomish. www.wenhelpdesk.tk , Wenatchee Help Desk , Free Falling, Skydiving, Google, Backtrack 3, www.WenHelpDesk.tk/ , 509
Video Rating: 0 / 5

In October, 2009, Ben Hanes, senior system administrator, described CHORI’s use of Group Logic, LANrev, Parallels and Web Help Desk solutions. See a brief video of his presentation about how his organization leveraged the solutions to simplify the integration of the Macs.
Video Rating: 5 / 5