Help Desk Software » Unicenter Service Desk http://www.help-desk.org Everything you need to know about Help Desk Software Thu, 19 Jan 2012 06:30:00 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Leading Market Research Firm Finds Significant ROI from Using CA’s Enterprise IT Management Solutions to Improve IT Economics and Gain Business Value : Eight Companies Surveyed Experienced an Average ROI of 433% over a Three-year Period http://www.help-desk.org/2010/11/24/leading-market-research-firm-finds-significant-roi-from-using-cas-enterprise-it-management-solutions-to-improve-it-economics-and-gain-business-value-eight-companies-surveyed-experienced-an-averag/ http://www.help-desk.org/2010/11/24/leading-market-research-firm-finds-significant-roi-from-using-cas-enterprise-it-management-solutions-to-improve-it-economics-and-gain-business-value-eight-companies-surveyed-experienced-an-averag/#comments Wed, 24 Nov 2010 14:06:08 +0000 gate58admin http://www.help-desk.org/2010/11/24/leading-market-research-firm-finds-significant-roi-from-using-cas-enterprise-it-management-solutions-to-improve-it-economics-and-gain-business-value-eight-companies-surveyed-experienced-an-averag/ http://www.help-desk.org/2010/11/24/leading-market-research-firm-finds-significant-roi-from-using-cas-enterprise-it-management-solutions-to-improve-it-economics-and-gain-business-value-eight-companies-surveyed-experienced-an-averag/feed/ 0 USDr11.2 Auto Close Of A Ticket : Part 1 http://www.help-desk.org/2010/07/23/usdr11-2-auto-close-of-a-ticket-part-1/ http://www.help-desk.org/2010/07/23/usdr11-2-auto-close-of-a-ticket-part-1/#comments Fri, 23 Jul 2010 20:43:16 +0000 gate58admin http://www.insidehelpdesk.com/2010/07/23/usdr11-2-auto-close-of-a-ticket-part-1/ http://www.help-desk.org/2010/07/23/usdr11-2-auto-close-of-a-ticket-part-1/feed/ 0 Unicenter ServiceDesk r11.2 Customization using JavaScript Demo Intro http://www.help-desk.org/2010/07/21/unicenter-servicedesk-r11-2-customization-using-javascript-demo-intro/ http://www.help-desk.org/2010/07/21/unicenter-servicedesk-r11-2-customization-using-javascript-demo-intro/#comments Wed, 21 Jul 2010 16:03:08 +0000 gate58admin http://www.insidehelpdesk.com/2010/07/21/unicenter-servicedesk-r11-2-customization-using-javascript-demo-intro/ http://www.help-desk.org/2010/07/21/unicenter-servicedesk-r11-2-customization-using-javascript-demo-intro/feed/ 0 Unicenter Service Desk r12 Prsentation : Part2 http://www.help-desk.org/2010/07/20/unicenter-service-desk-r12-prsentation-part2/ http://www.help-desk.org/2010/07/20/unicenter-service-desk-r12-prsentation-part2/#comments Tue, 20 Jul 2010 14:34:28 +0000 gate58admin http://www.insidehelpdesk.com/2010/07/20/unicenter-service-desk-r12-prsentation-part2/ http://www.help-desk.org/2010/07/20/unicenter-service-desk-r12-prsentation-part2/feed/ 0 Unicenter Service Desk r12 Presentation: Part1 http://www.help-desk.org/2010/07/17/unicenter-service-desk-r12-presentation-part1/ http://www.help-desk.org/2010/07/17/unicenter-service-desk-r12-presentation-part1/#comments Sat, 17 Jul 2010 17:07:57 +0000 gate58admin http://www.insidehelpdesk.com/2010/07/17/unicenter-service-desk-r12-presentation-part1/ http://www.help-desk.org/2010/07/17/unicenter-service-desk-r12-presentation-part1/feed/ 0