Unicenter Service Desk | Help Desk Software

Leading Market Research Firm Finds Significant ROI from Using CA’s Enterprise IT Management Solutions to Improve IT Economics and Gain Business Value : Eight Companies Surveyed Experienced an Average ROI of 433% over a Three-year Period

Published on November 24, 2010 in Unicenter Service Desk

0

LAS VEGAS — November 17, 2008 The use of automated IT management software tools typically brings direct benefits to IT operations, company business services, and end-users in terms of IT productivity, user productivity, cost savings, and revenue increase. These areas were the principal focus of the IDC White Paper, which was comprised [...]

USDr11.2 Auto Close Of A Ticket : Part 1

Published on July 23, 2010 in Unicenter Service Desk

0

This video describes how to close a ticket within a given time frame eg 10 Minutes if a condition is satisfied. Part 1 /3 Video Rating: 5 / 5

Unicenter ServiceDesk r11.2 Customization using JavaScript Demo Intro

Published on July 21, 2010 in Unicenter Service Desk

0

Unicenter Service Desk r11.2 Customization using JavaScript Video Rating: 0 / 5 This video gives introduction on how to load various data into Unicenter Service Desk r11.2

Unicenter Service Desk r12 Prsentation : Part2

Published on July 20, 2010 in Unicenter Service Desk

0

This video gives a brief description of Unicenter ServiceDesk r12 functionality and features. By Adi Ghosh. This might give you an idea about the ServiceDesk product and how ITILv3 is implemented or followed. Part 2 Video Rating: 0 / 5 Unicenter Service Desk r11.2 Customization using JavaScript Video Rating: 0 / 5

Unicenter Service Desk r12 Presentation: Part1

Published on July 17, 2010 in Unicenter Service Desk

0

This video gives a brief description of Unicenter ServiceDesk r12 functionality and features. By Adi Ghosh. This might give you an idea about the ServiceDesk product and how ITILv3 is implemented or followed. Part 1 Video Rating: 0 / 5