www.ibm.com IT executives explain their stories and perspectives on what service management is in relation to systems management. From pizza analogies to bigger picture conceptual thoughts, these IT professionals offer their thoughts on service management and its importance in every IT organization. Transcript: [Frank Tate, Gulf Breeze Software Partners] Service management has many different forms. [...]
Customer Service Management Tips – Part 2 In part 1 we discussed the importance of Post-Sale Customer Support teams in retaining repeat customers, and why this is so important. Now let’s look at some practical customer service management tips to help you get the job done. What Is the Role of Customer Support [...]
This video introduces the concept of the 4 Ps of IT ServiceManagement as explained in the ITIL v3 volume Service Design. The video is one out of a series of study aids for students studying the topic ITI597 with Charles Sturt University. The ITI597 module is provided in a dynamic online and real-time interactive environment, [...]