Help Desk Software

Chessington, UK — January 14, 2009

North Yorkshire Police, one of the highest performing police forces in the country with figures that show the county is now one of the safest places in which to live, has gone live with an IT service management system from Sunrise Software which will allow around 3,000 users throughout the region to log support queries through its end-user portal. The move will help the police force deliver on the Association of Chief Police Officer’s Information Systems Strategy, standardising and improving its IT support processes in line with the ITIL service management framework.

Stuart Young, Technical Project Manager commented: “North Yorkshire Police went through an extensive selection process to find the best value for money service management system to help us meet ITIL standards. We were keen to find a system which would give us benefits such as the integration of different ITIL components like Incident Management and Problem Management.”

He continued: “Sunrise’s Sostenuto came out on top because of its web-based design, which means staff at any location can access the system; its sophisticated management reporting; the simple automation of IT support processes and overall value for money.”

The police force is also looking to broaden the use of Sostenuto to become the Service Delivery Tool for other support functions. The unique rules-based design of Sostenuto means the software can be configured to automate the tracking of any task or service request, from the pre-configured ITIL-compatible IT processes of incident and problem management, change and configuration management to an HR process such as logging maternity leave.

Tom Weston, executive chairman of Sunrise Software, said: “While there are a number of ITIL-compatible service management products around, our ability to cater to any request tracking process is a real differentiator for Sunrise. We are working with a number of police forces to help them improve their IT support processes and North Yorkshire, like most, has taken the time to understand their local needs while moving towards international standards such as ITIL.”

About Sunrise Software

Sunrise was founded in 1994 and is a leading independent provider of IT Service Management solutions.

Its customer base includes over 1,000 blue chip and public sector organisations, including names such as Anglian Water, Mothercare, the NHS, Harper Collins, Rugby Football Union and Landesbank Baden Wurttemberg.

Sunrise is widely recognised for excellent service, and product innovation is key to its long-term vision. This is the strategy behind the launch, in 2003, of Sostenuto ITSM, a process driven, entirely browser based solution to complement Enterprise, its well-established client-server offering.

2007 saw the launch of Sostenuto Foundation, a browser-based solution that offers the core ITIL processes out of the box. Foundation allows customers to take a step-by-step approach to ITIL, an alternative to the ‘ITIL all-in’ approach available with Sostenuto ITSM. For further information, please visit www.sunrisesoftware.co.uk.

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LiveTime achieves 11 Process ITIL v3 Certification for Cloud based ITSM Service Desk

Concord, CA (Vocus) July 13, 2010

LiveTime Software, a leading provider of Web, SaaS and Cloud-enabled ITIL 3 Service Management (ITSM) and Service Desk software, today announced it has achieved PinkVERIFY certification of 11 ITIL V3 Processes. This most recent milestone demonstrates LiveTime’s commitment to open standards and best practices to help businesses deliver more effective, efficient, and auditable customer service and support.

LiveTime 6.1 now includes Financial, Release and Deployment Management as part of the overall solution — at no additional charge. Financial management includes the ability to model the cost of services and perform what-if scenarios for forecast modeling. Complete hierarchical cost modeling allows charge backs by cost center for holistic financial management to assist with business planning and budgeting processes. Release and Deployment management extends the Change Management functionality and manages the delivery of changes to end users.

Out of the box enterprise integration with Authentication, Asset and Inventory Management, and Event Management has enabled customers such as Lockheed Martin, Verizon, Pricewaterhouse Coopers and Wellpoint to implement LiveTime within a matter of weeks not months!

Available On Demand (SaaS) or On Premise (software, hardware or virtual appliance), LiveTime is based on open standards and supports any operating system, any browser, and any database.

Focusing specifically on usability and tight integration across all processes, LiveTime Service Manager 6.1 enables organizations to roll out Service Catalog and Service Portfolio Management as easily as Incident, Problem, and Change Management. LiveTime Service Manager 6.1 has been certified for Request Fulfillment, Incident, Problem, Change, Release and Deployment, Financial, Service Level, Knowledge, Service Catalog, Service Portfolio, and Service Asset and Configuration Management.

Pink Elephant’s PinkVERIFY assessment is recognized as the IT service management industry’s original program for certification of software that supports the definitions and workflow requirements defined by ITIL. For over ten years, PinkVERIFY has offered customers, who value the adoption and implementation of ITIL best practices, the assurance that they are selecting optimal, value-based IT service management solutions. With the release of ITIL V3, Pink Elephant has developed a new PinkVERIFY certification regime to reflect support of 14 processes within the Service Lifecycle.

About Pink Elephant

Pink Elephant is proud to be celebrating 20 years of ITIL experience – more than any other service provider. Operating through many offices across the globe, the company is the world’s #1 provider of ITIL and ITSM conferences, education and consulting services. For more information, please visit www.pinkelephant.com

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, ITIL service management, help desk and support software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime’s vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com.

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More Service Management Press Releases

Mountain View, CA; Amsterdam, The Netherlands — May 3, 2007

GPXS, a leading global software and services company delivering BlackBerry® enterprise solutions, will showcase its GPXS Mobile Service Manager products for BlackBerry and will demonstrate support for Windows Mobile devices at the Wireless Enterprise Symposium 2007 (WES), Booth 317, May 8-10, in Orlando, Florida. WES is the world’s largest event for BlackBerry solutions, organized by Research In Motion (RIM). GPXS Mobile Service Manager provides an enterprise-grade, secure platform for deploying and managing BlackBerry applications, and, available soon, wireless applications for Windows Mobile devices. With GPXS Mobile Service Manager, BlackBerry productivity is maximized, delivering the true benefits of mobile computing.

At one GPXS Mobile Service Manager customer, a world-leading multi-national firm, over 100 system administrators are involved in the BlackBerry infrastructure management on nine BES servers. By deploying GPXS Mobile Service Manager to support the administration of BlackBerry users worldwide, this customer substantially reduces the amount of time and effort to deploy, report on, and manage devices, IT policies, and applications in a secure and controlled way. This enables delegation of BlackBerry infrastructure administration tasks to lower level administrators and support staff, in fact freeing up high level administrators.

“The full productivity value of BlackBerry for large enterprises will be enhanced by mobile applications that can mobilize business critical workflow,” said Jerome H. Mol, CEO of GPXS. “GPXS Mobile Service Manager enables deployment and management of these proven applications. We are looking forward to meeting BlackBerry Solution Administrators and Operations Executives at WES 2007, to demonstrate the efficient and effective tools provided by GPXS Mobile Service Manager and the opportunity to gain the full benefit of their enterprise BlackBerry environment.”

At the WES, GPXS will also demonstrate new functionality in GPXS Mobile Service Manager to manage applications for wireless devices running on the Windows Mobile platform. This is in line with growing demand for solutions as witnessed by RIM’s announcement of a “virtual BlackBerry” client for Windows Mobile devices. Enterprises will have freedom to deploy applications on two different wireless device platforms for their users, while retaining complete control over groups of application users through a single console. With GPXS Mobile Service Manager’s extended functionality, customers will soon be able to further leverage their enterprise investment in Active Directory.

About GPXS

GPXS™ is a global software and services company delivering BlackBerry enterprise solutions and expertise, to maximize BlackBerry investments. GPXS solutions include both BlackBerry management tools that help IT personnel manage, deploy and control BlackBerry environments as well as productivity applications that increase end-users’ BlackBerry productivity. GPXS Professional Services include BlackBerry training, support, and implementation and installation services. GPXS was established in 2002 and has European offices in Amsterdam, London, Frankfurt, Ghent, Limerick and Madrid and in the United States in Norwalk, CT and Mountain View, CA. For more information see: http://www.gpxs.net/.

The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and trademarks of Research In Motion Limited.

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Related Service Management Press Releases

LiveTime releases Virtualization for SaaS-based Service Management providers

Newport Beach, CA — November 19, 2009

LiveTime Software, a leading provider of Web based ITIL 3 Service Management and Help Desk software, today announced the release of the LiveTime Virtual Appliance 6.0. The new virtual appliance has been specifically designed for SaaS-based Service Management providers, offering full isolation and a simple menu driven interface. Each appliance can operate in as little as 512Mb of RAM and can scale the number of virtual processors and memory to meet the needs of any customer.

As a standalone platform, the LiveTime Virtual appliance also includes an auto update facility so customers can automatically remain current with the latest LiveTime release. Simply choose the update option and LiveTime will automatically download and install the latest release direct from the console.

Designed around open standards the LiveTime Virtual Appliance includes Apache 2.2, Tomcat 6.0, Java 6 and LiveTime 6.0, optimized for LiveTime service delivery. Version 6.0 includes an updated kernel and support for VMware vSphere 4.0 and Citrix XenServer 5.5 with guest tools for each environment. In addition, LiveTime supports the Open Virtualization Format (OVF) and Microsoft’s Hyper-V environment.

Organizations can now leverage LiveTime’s highly scalable ITIL Service Management software with the ease of installation of traditional software. The virtual appliance provides the necessary scalability and security that is difficult to achieve when deployed on existing hardware and operating systems. Since the system has been hardened at the operating system layer, LiveTime provides Just Enough Operating System for its needs. This makes the system easy to update and maintain and provides a very small footprint and a 200Mb download.

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, Open Standards based ITIL service management, help desk and support software for medium to large enterprises such as Verizon, NEC and the United States Department of Defense. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com

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Selecting an exhibition services management company

Exhibiting at tradeshows or industry exhibitions calls for proper planning, organizing and coordinating. This can be a complicated and tedious task for businesses who are not experienced in managing their tradeshows participation. It involves various aspects such as human resources to coordinate with various suppliers and monetary constraints as well.

It is much more advisable for most businesses to hire an exhibition services management company so that businesses can concentrate on their core functions in trade booths while the exhibition management company provides support and services that businesses need. In a nutshell an exhibition services management company specializes in providing support and services to exhibitors participating at tradeshows.

Tradeshows and Exhibitions are meant to create mass awareness by displaying their products and brands or services. Trade shows management companies design exhibition structures in a proper manner to provide uncluttered visibility to your products or services in any tradeshows or exhibitions. There are many exhibition suppliers that provide complete exhibitions management solutions for trade shows including stand design, logistics, onsite support for the exhibition stand, booth accessories/furniture/electronics, print services of marketing collateral and promotional giveaways.

It is recommended that businesses make sure the company that they hire provides these following.

Personalized service
Flexible quotes
Stand design with customization
Print and design services
Coordination with all companies involved in the exhibition
Offline marketing materials (brochures/flyers)
Merchandizing and branding
Trade shows/conference management
Product launches

If you are an exhibitor, you will most probably need different stands in different designs to make your exhibit more attractive. An exhibition services management company specializes in unique stand design and provide flag stands, retractable and non-retractable banner stands, presentation podiums, roll ups, transport boxes and other accessories so that you can use them to provide your visitors a better experience. If you are an exhibitor, using high quality, well-designed and attractive stands can make a lot of difference.

Another important thing to consider for an exhibition is logistics. An exhibition may have hundreds of trade shows and each and every company taking part in the show may need different materials and it will be a huge burden for any event organizer to handle all the equipments from a logistic point of view. An exhibition supplier provides logistics services from start to finish. Some of the suppliers also provide free promotional materials and free delivery of materials when ordered in a package.

An exhibition services management company is a great asset for exhibitions or tradeshows organizer as well as exhibitors participating. As a centralized exhibition services provider, hiring them can greatly reduce cost and effort and give lesser hassle for exhibitors or organizers managing or coordinating with different suppliers.

Minneapolis, MN — October 24, 2005

http://www.magnum-tech.com – Magnum Technologies, the leading provider of IT Business Service Management and Business Impact Management software, has been named a Twin Cities Business Journal Growth 50 firm for the second consecutive year.

“Magnum Technologies’ movement into the Business Service Management market is a large factor of our company’s growth,” said Gregory Crow, CEO, Magnum Technologies. “Business Service Management is emerging as an important solution for organizations that want to maximize the business value of their IT investments.”

Magnum Technologies, which ranked #33 in the Business Journal’s 2004 Growth 50, has experienced significant company growth over the past year and forecasts that 2005 revenue will more than double 2004 revenue figures.

The September 2005 launch of ADVANTAGE®, Business Service Management software, is enabling the company to continue on its growth trajectory. ADVANTAGE® is a valuable tool for businesses that desire to monitor how applications and IT infrastructure affect key business functions.

“This year, Magnum Technologies launched its flagship product, ADVANTAGE®,” said Crow, “which is a Business Service Management software solution that automatically discovers and maps IT Assets and their relationships, which are critical to powering business-essential applications.”

Magnum Technologies helps companies such as Buckingham Research Group, the US Army and Starz Entertainment Group analyze how performance and availability of IT resources affect the applications, processes, and services that power their business.

For more information on Magnum Technologies’ flagship product, ADVANTAGE, visit http://www.magnum-tech.com/advantage.html

View the Business Journal Growth 50 at http://www.bizjournals.com/twincities/stories/2005/10/17/daily54.html

About Magnum Technologies

Magnum Technologies, www.magnum-tech.com, develops software solutions that align IT operations with enterprise priorities. Magnum’s suite of automated management solutions includes DIAGNOSEIT®, COORDINATOR™, CAP-TREND® and its flagship product, ADVANTAGE®. Magnum’s software solutions are designed to easily integrate with and enhance the effectiveness of existing management platforms by monitoring and measuring IT performance from a line-of-business perspective. To learn more about Magnum Technologies, visit www.magnum-tech.com

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Related Service Management Press Releases

Minneapolis, MN, — October 17, 2005

Magnum Technologies, the leading provider of IT Business Service Management and Business Impact Management software, today announced the appointment of Paul Knapp as Chairman of its Board of Directors.

Knapp is President and CEO of St. Paul-based Space Center Ventures, which led Magnum Technologies’ Series B round of investment.

“Because Magnum has continued to double in size every year, we have attracted the attention of potential investors and acquires, as well as other Business Service Management (BSM) companies hoping to sell to or merge with Magnum,” said Gregory Crow, CEO, Magnum Technologies. “Paul’s elevation to Chairman will enable him to shoulder more of these strategic matters while the senior management team and I continue to deliver results for our customers.”

Business Service Management is emerging as an important solution for organizations that want to maximize the business value of their IT investments. Business Service Management solutions allow organizations to see how performance and availability of IT resources affect the applications, processes, and services that power their business.

In addition to Knapp, the Board includes CEO and co-founder Gregory Crow, independent investor Larry Hall, Ubid Chairman and Magnum Technologies co-founder Stuart Romenesko, and Outsell CEO Mike Wethington.

Magnum Technologies is backed by million to date. The firm’s team of 25 employees, in five offices nationwide, serves more than 250 customers.

Learn more about Magnum Technologies’ Business Service Management software solutions at

http://www.magnum-tech.com

About Magnum Technologies

Magnum Technologies, www.magnum-tech.com, develops software solutions that align IT operations with enterprise priorities. Magnum’s suite of automated management solutions includes DIAGNOSEIT®, COORDINATOR™, CAP-TREND® and its flagship product, ADVANTAGE®. Magnum’s software solutions are designed to easily integrate with and enhance the effectiveness of existing management platforms by monitoring and measuring IT performance from a line-of-business perspective. Magnum Technologies clients include Fort Sam Houston, BRG and Starz. To learn more about Magnum Technologies, visit www.magnum-tech.com.

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More Service Management Press Releases

Newport Beach, CA — September 19, 2007

LiveTime Software, a leading provider of ITIL certified Service Management and Help Desk software, announced its LiveTime Service Manager v5 and LiveTime Help Desk v5. With over 100 new features including Ajax-based, Web 2.0 interactivity, LiveTime Software raises the standard for ITIL Service Management with improved performance, and the interactivity of a rich internet browser application (RIA) powered by J2EE and advanced Web Services.

LiveTime v5 new features include:

Internationalization – Allows users to access LiveTime in their local language. All user interface strings are contained in an easily customizable text file for true application internationalization.
Live Chat – Within the new Web 2.0 customer portal, customers with an active incident can initiate a live chat session with the assigned technician, or optionally, with a member of the technician’s team.
Customer Surveys – Users are now able to publish and manage customer surveys. Functionality includes the ability to define, distribute, inspect, collate and analyze survey responses.
Customized Reports – New to version 5.0, is the ability to define and save custom reports. Saved report templates can be grouped and shared with other Users.
RSS Feeds – Customers using the Portal can subscribe to personalized RSS feeds for the latest status of their active incidents. Activities supported include incident creation, incident status changes, and the addition of notes.

“LiveTime Service Manager 5 and LiveTime Help Desk v5 represent significant upgrades to our Service Management suite,” explained Dr. George Vossos, Chief Technology Officer for LiveTime Software. “With 100+ new features, significant Web 2.0 UI refinements and a 200% performance boost over previous versions, LiveTime v5 raises the standard for ITIL Service Management,” noted Vossos.

LiveTime Service Manager 5 continues to provide tight integration between ITIL certified Incident, Problem, Change, Configuration and Service Level Management processes, while leveraging web services to provide integration interfaces to external systems such as Authentication Servers and Asset Management systems. At the core of LiveTime is a fully integrated CMDB that underpins all process workflows. This ensures that Service Desk staff gain access to all parts of the service management lifecycle, regardless of their area of specialty.

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, ITIL service management, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime’s vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com

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Related Service Management Press Releases

Newport Beach, CA — September 4, 2007

LiveTime Software, a leading provider of ITIL certified Service Management and Help Desk software, today announced the general availability of LiveTime Service Manager v5 and LiveTime Help Desk v5. Containing more than 100 new productivity features and Ajax-based, Web 2.0 interactivity, LiveTime Software significantly raises the bar for ITIL Service Management as it delivers increased performance, plus the interactivity of a rich internet browser application (RIA) powered by J2EE and advanced Web Services.

New features announced as part of LiveTime v5 include:

Internationalization – Allows users to access LiveTime in their local language. All user interface strings are contained in an easily customizable text file for true application internationalization.

Live Chat – Within the new Web 2.0 customer portal, customers with an active incident can initiate a live chat session with the assigned technician, or optionally, with a member of the technician’s team.

Customer Surveys – Users are now able to publish and manage customer surveys. Functionality includes the ability to define, distribute, inspect, collate and analyze survey responses.

Customized Reports – New to version 5.0, is the ability to define and save custom reports. Saved report templates can be grouped and shared with other Users.

RSS Feeds – Customers using the Portal can subscribe to personalized RSS feeds for the latest status of their active incidents. Activities supported include incident creation, incident status changes, and the addition of notes.

“LiveTime Service Manager 5 and LiveTime Help Desk v5 represent significant upgrades to our Service Management suite,” explained Dr. George Vossos, Chief Technology Officer for LiveTime Software. “With 100+ new features, significant Web 2.0 UI refinements and a 200% performance boost over previous versions, LiveTime v5 raises the standard for ITIL Service Management,” noted Vossos.

LiveTime Service Manager 5 continues to provide tight integration between ITIL certified Incident, Problem, Change, Configuration and Service Level Management processes, while leveraging web services to provide integration interfaces to external systems such as Authentication Servers and Asset Management systems. At the core of LiveTime is a fully integrated CMDB that underpins all process workflows. This ensures that Service Desk staff gain access to all parts of the service management lifecycle, regardless of their area of specialty.

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of Web 2.0, ITIL service management, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime’s vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit www.livetime.com

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