Redmond, WA — April 6, 2010 SAManage, a leading provider of on-demand IT management software, today announced the addition of an ITIL-based IT Service Management solution to its suite of integrated SaaS-based IT Management products. Leveraging the software-as-a-service delivery model, SAManage customers can now take advantage of this integrated IT Service Desk at [...]
InteQ Bedford, MA — September 30, 2008 Leading on demand IT service management solutions provider, InteQ, today announced the appointment of Bradford Winkler as Vice President of Sales and Marketing, SaaS Solutions. This position was created to capitalize the market demand for InteQ’s on-demand service desk solution, InfraDesk, conceptualized by the [...]
How Call Center Calls Differ Call center processes can vary from one desk to another, even if they look very similar on a superficial level. Nowhere is the difference more pronounced than in the difference between outbound call center calls and inbound call center calls. The agents who are at the answering service desk supposedly [...]
Cambridge, MA — July 29, 2009 MUSA Technology Partners, a leading provider of technology products, services and support, announced today that it is now offering its Linux and Open Source support services to all businesses. While MUSA’s Service Desk currently offers specifically Linux and Open Source support, the firm will be rapidly [...]
Bedford, MA — February 17, 2009 InteQ is confirmed as a Silver Sponsor of the 13th Annual International IT Service Management Conference & Exhibition hosted by PINK Elephant. The company will be exhibiting during the conference and performing live demonstrations of their On Demand Service Desk Solution, InfraDesk, which is currently implemented and [...]
Reading UK — April 6, 2006 Pink Elephant today announced it has become the first organisation to receive worldwide accreditation for a new integrated ITIL® certification course that will enable practitioners to effectively manage, organise and optimise the Support and Restore processes, and minimise the adverse effects of Incidents and Problems, within the Service [...]
Newport Beach, CA — April 12, 2005 LiveTime Software, a provider of J2EE Service Desk solutions, has announced that LiveTime Help Desk and Support Desk can be used to implement a systems-based solution that complies with the key delivery and support requirements of the Sarbanes-Oxley Act 2002 (SOX). LiveTime solutions ensure organizations implement [...]
This video features Fujitsu America’s Service Desk operations in Costa Rica. Includes interviews with key Service Desk staff. Video Rating: 0 / 5
A new phenomenon in the Netherlands Video Rating: 0 / 5 This video features Fujitsu America’s Service Desk operations in Dallas, Texas. Includes interviews with key Service Desk staff.
Bedford, MA — November 19, 2008 InteQ today announced the release of InfraDesk 5.0, one of the first on demand service desk solutions delivered as a service over the web based on the company’s dedicated approach to ITIL process compliance. The company has strategically built InfraDesk to enable delivery through a SaaS [...]