Zendesk, the on-demand help desk software maker, is raising their prices by over 300% for some plans. The help desk company sent the bad news to their customers via email recently which has left some with a bad taste in their mouths. Coincidentally, Zendesk reported crossing the 5k business customer mark right before their drastic [...]
iWave Software and Morse launched a new “virtual” service desk for a leading worldwide bank. The goal of the new service desk is to optimize customer service and lower operational costs for the bank. Morse, an IT services and technology company, teamed up with iWave to create a scalable, cost effective solution for the banking leader. iWave is [...]
With technology continuing to improve, the opportunity to improve upon existing inefficient operations is now easier than ever. Not only are companies looking to optimize their operations, governments are buying into the trend too. With the vast array of help desk offerings now available, governments can now benefit by selecting software packages that can best [...]
Metsec, the largest cold roll steel-forming company in the UK, settled on Numara Software to provide its much need Service Desk Solution to upgrade Metsec’s existing help desk solution. Metsec has long been planning on upgrading its service management capabilities and will now push forward with Numara aiding in establishing their new upgraded service desk [...]
Traditional IT Support sectors of the company were often known as IT Help Desk. However, some companies have chosen to rename their IT support sectors from Help Desks to Service Desk. The idea behind changing the name would be that the new name change would help promote a more service like attitude in these sectors [...]
Alloy Software has long been a provider of IT service management solutions for the manufacturing industry as they provide solutions that match well with the industry. Alloy Software has been successful for its ability to provide quality solutions at a low cost for its customers. In doing so, it has been able to maintain its [...]
CareTech Solutions had long been a provider of IT products for the healthcare industry. With the need for hospitals to be more reliable and perform efficiently, CareTech recently announced it would try to help meet this need. CareTech recently announced the realease of its Service Desk Solution, which will provide help desk and IT support [...]
BMC Software continues to dominate the Help Desk / Service Desk market as it holds the top spot for the fifth consecutive year. This continued dominance can be attributed to their customer service as they value the input and questions of their customers. BMC Software will continue to look to grow and expand its dominance [...]