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	<title>Help Desk Software &#187; Service Desk Companies</title>
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	<description>Everything you need to know about Help Desk Software</description>
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		<title>Zendesk Raises Prices for Help Desk Software</title>
		<link>http://www.help-desk.org/2010/05/19/zendesk-raises-prices/</link>
		<comments>http://www.help-desk.org/2010/05/19/zendesk-raises-prices/#comments</comments>
		<pubDate>Wed, 19 May 2010 19:24:09 +0000</pubDate>
		<dc:creator>Dlin</dc:creator>
				<category><![CDATA[Help Desk Companies]]></category>
		<category><![CDATA[Help Desk Software]]></category>
		<category><![CDATA[Service Desk]]></category>
		<category><![CDATA[Service Desk Companies]]></category>
		<category><![CDATA[Help Desk Solution]]></category>
		<category><![CDATA[Service Desk Software]]></category>
		<category><![CDATA[Service Desk Solution]]></category>
		<category><![CDATA[Zendesk]]></category>
		<category><![CDATA[Zendesk Help Desk]]></category>
		<category><![CDATA[Zendesk Help Desk Price Increase]]></category>
		<category><![CDATA[Zendesk Helpdesk Software]]></category>
		<category><![CDATA[Zendesk Price Increase]]></category>
		<category><![CDATA[Zendesk Service Desk]]></category>

		<guid isPermaLink="false">http://www.insidehelpdesk.com/?p=82</guid>
		<description><![CDATA[Zendesk, the on-demand help desk software maker, is raising their prices by over 300% for some plans. The help desk company sent the bad news to their customers via email recently which has left some with a bad taste in their mouths. Coincidentally, Zendesk reported crossing the 5k business customer mark right before their drastic [...]]]></description>
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		<title>Parature Customer Support on Facebook Pages</title>
		<link>http://www.help-desk.org/2010/05/04/parature-customer-support-on-facebook-pages/</link>
		<comments>http://www.help-desk.org/2010/05/04/parature-customer-support-on-facebook-pages/#comments</comments>
		<pubDate>Tue, 04 May 2010 23:25:41 +0000</pubDate>
		<dc:creator>Dlin</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Service Desk Companies]]></category>
		<category><![CDATA[Accel Facebook]]></category>
		<category><![CDATA[Accel Support Facebook]]></category>
		<category><![CDATA[Facebook Customer Support]]></category>
		<category><![CDATA[Parature]]></category>
		<category><![CDATA[Parature Customer Support]]></category>
		<category><![CDATA[Parature Facebook]]></category>

		<guid isPermaLink="false">http://www.insidehelpdesk.com/?p=79</guid>
		<description><![CDATA[Parature, the on-demand Help Desk Software Vendor, now has a customer support tab on Facebook. Parature is joining Salesforce.com and other customer support services to tap into Facebook&#8217;s 400 million consumer base. Accel Partners, backed by Parature, launched the on-demand customer service product for Facebook pages today. Here&#8217;s a screenshot of the tab: Valuable customer [...]]]></description>
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		<title>SecureData Upgrades its Service Desk Capabilities</title>
		<link>http://www.help-desk.org/2009/02/27/38/</link>
		<comments>http://www.help-desk.org/2009/02/27/38/#comments</comments>
		<pubDate>Sat, 28 Feb 2009 01:05:11 +0000</pubDate>
		<dc:creator>Dlin</dc:creator>
				<category><![CDATA[Service Desk Companies]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[Radical CRM]]></category>
		<category><![CDATA[Service Desk Suite]]></category>

		<guid isPermaLink="false">http://www.insidehelpdesk.com/?p=38</guid>
		<description><![CDATA[Help Desk systems have played important roles in maintaining and providing high levels of customer service. With expanding companies offering more complex products, the need to provide quick and efficient customer support is now becoming more essential than before. SecureData, a company that provides information security, was a company who had recently been looking to [...]]]></description>
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		<title>FrontRange&#8217;s New Help Desk Tool</title>
		<link>http://www.help-desk.org/2009/01/22/frontranges-new-help-desk-tool/</link>
		<comments>http://www.help-desk.org/2009/01/22/frontranges-new-help-desk-tool/#comments</comments>
		<pubDate>Fri, 23 Jan 2009 02:18:07 +0000</pubDate>
		<dc:creator>Dlin</dc:creator>
				<category><![CDATA[Service Desk Companies]]></category>
		<category><![CDATA[Heat 9.0]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[Help Desk Features]]></category>
		<category><![CDATA[Help Desk Tool]]></category>

		<guid isPermaLink="false">http://www.insidehelpdesk.com/?p=36</guid>
		<description><![CDATA[FrontRange recently released the newest version of its popular help desk software, HEAT. Its newest version, Heat 9.0, features an advanced web interface which improves productivity and increases worker efficiency.Â  This allows companies to maximize the work they get from their workers. With new tools such as tabbed browsing and message centers, it should greatly [...]]]></description>
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		<title>Numara Software Welcomes Education Institutions to Customers</title>
		<link>http://www.help-desk.org/2008/10/31/numara-software-welcomes-education-institutions-to-customers/</link>
		<comments>http://www.help-desk.org/2008/10/31/numara-software-welcomes-education-institutions-to-customers/#comments</comments>
		<pubDate>Fri, 31 Oct 2008 19:10:25 +0000</pubDate>
		<dc:creator>Dlin</dc:creator>
				<category><![CDATA[IT Service Management]]></category>
		<category><![CDATA[Service Desk Companies]]></category>
		<category><![CDATA[Customer Support]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[IT Asset Management]]></category>

		<guid isPermaLink="false">http://www.insidehelpdesk.com/?p=32</guid>
		<description><![CDATA[Numara Software has been a leader in IT Service Management solutions for a variety of different industries. Numara Software continues to add to its customer base as it announces the addition ofÂ thousands of educational organizations to its customer family. Despite the economic downturn, Numara Software is doing better than ever, with a 20% increase in [...]]]></description>
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		<title>BMC Software Helps Beverage Giant Overhaul its Service Desk</title>
		<link>http://www.help-desk.org/2008/10/07/bmc-software-helps-beverage-giant-overhaul-its-service-desk/</link>
		<comments>http://www.help-desk.org/2008/10/07/bmc-software-helps-beverage-giant-overhaul-its-service-desk/#comments</comments>
		<pubDate>Tue, 07 Oct 2008 17:02:33 +0000</pubDate>
		<dc:creator>Dlin</dc:creator>
				<category><![CDATA[Service Desk Companies]]></category>
		<category><![CDATA[BMC Software]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[Help Desk Support]]></category>
		<category><![CDATA[IT Service Desk]]></category>
		<category><![CDATA[Service Desk]]></category>

		<guid isPermaLink="false">http://www.insidehelpdesk.com/?p=30</guid>
		<description><![CDATA[Beverage giant Pernod Ricard Pacific is known for its many famous brands all over the world such as Absolut Voda or Chivas Regal to name a few. With its evergrowing business, Pernod Ricard Pacific was looking for a way to efficiently streamline its help desk processes as well as automate many of its activities. As [...]]]></description>
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		<title>Numara Software receives award from Customer Interaction Magazine</title>
		<link>http://www.help-desk.org/2008/06/11/numara-software-receives-award-from-customer-interaction-magazine/</link>
		<comments>http://www.help-desk.org/2008/06/11/numara-software-receives-award-from-customer-interaction-magazine/#comments</comments>
		<pubDate>Wed, 11 Jun 2008 20:06:55 +0000</pubDate>
		<dc:creator>Dlin</dc:creator>
				<category><![CDATA[Help Desk Companies]]></category>
		<category><![CDATA[Service Desk Companies]]></category>
		<category><![CDATA[Help Desk]]></category>
		<category><![CDATA[Service Desk]]></category>
		<category><![CDATA[Service Management]]></category>

		<guid isPermaLink="false">http://insidehelpdesk.com/?p=4</guid>
		<description><![CDATA[Numara, a leading service management software provider, has announced that its Numara FootPrints 8 has received an award from Customer Interaction Solutions Magazine. Numara FootPrints 8 is a web help desk solution which allow companies to control the number of employees it chooses to hire and improve service desk efficiency. Numara Footprints 8 is recognized [...]]]></description>
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