Archive for the 'Remote Help Desk' Category
ITSM Software on the iPhone
The iPhone and the iPad are the hot items on the software platform for companies. Software companies must stay on top of the trends to stay relevant among their competition. Therefore, its no surprise that even Help Desk Software is making its way onto the beloved Apple products.
Aeroprise and BMC have teamed up to launch an ITSM service that is iPhone compatible. Aeroprise is a mobile solutions provider, based in Mountain View, California. BMC is an ITSM application vendor, based in Texas.
The help desk is now available on the iPhone thanks to BMC Remedy and Aeroprise. With mobile access, users can view and modify trouble tickets and change approvals while working on an issue remotely. ITSM on the iPhone will help yield more timely service and happier customers. BMC Remedy users will also enjoy access to the BMC Remedy ITSM system anytime, anywhere.
BMC Remedy gives field technicians the ability to analyze data in real-time and gives executives the ability to manage service performance and approve of change orders remotely. The help desk software for the iPhone is designed to optimize productivity and efficiency.
BMC Remedy software will also give users the ability to download, modify, reassign and search incident change records from the iPhone platform. Another great benefit is that the ITSM software will be accessible on the iPad and iTouch as well. The BMC Aeroprise software for the iPhone deploys quickly with mobile features like always on, two-way alerts, end-user personalization, smart menus, ticket conflict resolution, attachments and signature capture.
No commentsNumara PC Lifecycle Management Solution Reduces the Cost and Complexity of Managing IT
Hunting down your IT guy and leaving electronic “paper trails†to get your computer fixed can be frustrating. But Numara Software has come up with a solution on their Numara Asset Management Platform (NAMP) to address PC Lifecycle Management (PCLM). Whether it’s managing multiple desktops and servers, installing operating systems, provide support for end-user desktop issues or keeping inventory of assets, this integrated solution aims to reduce the cost and complexity of these tasks.
The solution automates many desktop management tasks such as software deployment, asset management, spyware detection and power management. Additionally, it can improve security by assessing the impact of vulnerabilities across the organization. With its remote control functionality, organizations can better allocate their resources by eliminating trips to the desktop and improving first-call resolution rates.
PC Lifecycle Management with NAMP promises quick ROI by automating time-consuming tasks and reducing a number of business costs. First, it lowers power bills associated with PC energy consumption; using granular power management settings to reduce wasted energy spend. Second, it allows organizations use one solution to manage assets across disparate platforms, eliminating the costs associated with supporting numerous inventory management tools for Microsoft Windows, MacOS, VMware and Linux. Finally, the solution enables IT to stay in compliance with software license agreements and avoid costly audits and fines from software vendors.
A “reactive approach†with desktop management no longer needs need to be taken. With the PC Lifecycle Management solution, desktop administration is centralized and gives IT the control needed to proactively administer, support and secure desktops with a single management system and boosts productivity of both users and IT.
No commentsService-now.com Exceeds Projected Annual Revenue in Q1
Service-now.com announced their record customer and revenue growth for the first quarter of 2010. Service-now.com is an IT Service Management SaaS and IT Service automation provider. The company revealed that after only three quarters of business, the company was able to increase revenue by 154%. In the last three months, Service-now.com was able to beat the annual revenue plan for the 2010 fiscal year. Is Service-now’s first quarter success a forecast for the upcoming year?
The dramatic success achieved by the company in Q1 was driven by a demand for modern IT service management and IT service automation. The Service-now model is focused on providing a practical SaaS and approach to automating the IT service process.
The CEO of Service-now, Fred Luddy, describes his product as a “modern, pragmatic and baggage-free ITSM tool.”
Other Service-now.com highlights for Q1 2010 include:
- Added new customers, including a dozen “Fortune 1000″ accounts
- Positive cash-flow for three years
- 100% subscription renewal rate
- Added to Wall Street Journal’s Next Big Thing List for the Top 50 Venture backed firms.
- Added to OnDemand Top 100 technology companies by AlwaysOn.
- 2010 Pink Elephant Innovation of the Year Award finalist
- New online data center in Australia
Service-now.com boasts 400 customers and 100,000 IT professional users who use their product to provide IT services for nearly five million end users worldwide. The SaaS is fast becoming the go-to ITSM for companies that want to optimize the efficiency of their IT services. For more information visit: http://www.service-now.com/.
No commentsNTRglobal SaaS Solution Allows Remote Help Desk Support
NTRglobal provides companies with much needed help desk support for overwhelmed companies. NTRglobal has built a SaaS Solution that allows tech support personnel to remotely provide help desk support. Remote help desk suppot allows tech support engineers to have full control over the customer’s equipment and allows tech support to be in control of the operation at all times, speeding up the process and eliminating mistakes. Rather than reading instructions to confused customers, Help Desk personnel can perform the tasks on their own and save customers the trouble and hassle of staying on the phone for long troubleshooting procedures.
This kind of support should provide a tremendous boost for companies that need to provide a lot of troubleshooting and technical support for its products. In implementing NTRglobal’s SaaS System, help desk support will be much more efficient and much easier to conduct. Simultaneously, customer service should improve dramatically as customers are saved the hassle of troubleshooting issues on their own.
For more information on this new software solution, you can read the full article found here.
No commentsLogMeIn Announces Integration with Help Desk and IT Support Tools
LogMeIn is a powerful software tool that allows someone to access a computer from anywhere on the globe. This software has allowed technicians and support professionals to provide quick and reliable support to customers that may need it.
LogMeIn has recently anounced the release of a new tool which should benefit help desk and support professionals even more. The new application, LogMeIn Rescue, should be integratable across many business software applications allow IT support to access computers and provide remote service from anywhere. This type of innovation allows companies to maintain flexibility, but also improve productivity as technicians are capable of working from any location and are able to provide help desk support at any time.
For more on this new application, the article can be found here.
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