Recently, Norton by Symantec announced a new service to assist consumers with computing and digital devices at home. The new NortonLive Ultimate Help Desk service is a personal IT help desk service with technicians available 24/7 to help customers. The NortonLive Ultimate Help Desk offers unlimited support for computer and digital devices such as PCs, [...]
Yesterday, IssueTrak, a help desk and customer support software provider, announced the release of IssueTrak Mobile. IssueTrak’s mobile application is compatible with most mobile operating systems, including Apple iPhone, Google Android, RIM Blackberry and Microsoft Windows Mobile. The mobile application will now allow help desk professionals to track issues while on the go. With the [...]
Today, OTRS released its free iPhone and iPad mobile help desk app. The app can access OTRS’s customer service solution from anywhere at any time. OTRS provides an open source project, a Help Desk and IT Service Management solution, free of charge. Over 80,000 corporations use OTRS for their customer support or other enterprise needs. [...]
Earlier this week, SysAid released its Helpdesk App for the BlackBerry. The mobile app is free to download from BlackBerry App World as part of SysAid’s IT Management Software system, and enables users to access the SysAid Helpdesk service remotely. This follows SysAid’s previous release in June of a help desk iPhone app, and will [...]
Are you a support desk agent who needs to access your help desk system from your mobile phone? Well, look no further because Zendesk, a web-based help desk software provider, just announced that they updated their Zendesk iPhone application with iOS 4 compatibility. Zendesk has a customizable customer support solution that is easy to integrate [...]
OTRS, a help desk management solutions provider, announced the impending release its free OTRS iPhone Help Desk app. The mobile application allows all representatives and staff with user log-ins to connect to the OTRS platform from an iPhone or iPad. In the mad scramble to appease that crucial client, it’s imperative to get the right [...]